JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Governance & General Management 

Ensures compliance with SOPs for all Customer Experience contracted services, identifies, and includes all variations applicable per site. Ensures compliance with MS standardized processes, policies and procedures by all parties executing services on behalf of MS. Support annual development of Site Operations Plan and execute Customer Experience projects & programs assigned. Provides visibility of opportunities in processes and programs for improvements.  Participate and be engaged with IFM meeting cadence (operational, strategic, and best practice forums).  

Reporting 

Provide operational service reporting on a monthly, quarterly, and annual basis. Ensure information reported is accurate with MS systems information. Advise any data issues to address data accuracy.  

Sourcing & Procurement 

Supports sourcing, selection, contracting and management of Tier Two providers. Onboard and train Tier Two Providers as may be required.  

Supplier Performance 

Validates, all provider invoices related to soft services submitted for payment are appropriate and consistent with MS expenditure authorization limits and compliance guidelines. In coordination with FM, measure, and track vendor performance against pre-defined set of success criteria and contract obligations utilizing metrics and KPIs where applicable. Manages T2 vendor relationship to ensure adequate delivery service.  

Financial Management 

Ensure contractually correct and timely payment of Tier One and Tier Two Provider invoices/invoice processing (per agreed term) submitted to MS Accounts Payable.  Ensure invoices are correctly prepared by vendors.   

Change Management 

Supports execution for IFM Change Management activities. 

Client Relationship Management 

Acts in alignment with local CRM Strategy.  

Environmental Sustainability 

Works in coordination with Ops Supervisor and CX&C team to plan and execute activities related to environmental sustainability.  

Customer & Employee Experience 

Reception Manages receptionist services for MS locations. Services shall utilize global best practices to ensure that interactions result in the highest possible level of professionalism, responsiveness, and satisfaction. Adapts, as may be needed, for local/regional customs/practices.    Implements MS Programs related to service. Office Supplies Manages the purchase, receipt, storage, and issue/return office supplies in compliance with applicable programs and procedures.  Shipping & Receiving  Manage shipping and receiving services at assigned properties.  Mail Collection & Distribution Ensures mail collection and distribution services are provided within and between designated MS properties in a safe, efficient, and cost-effective manner.   Courier Services  Manages mail Courier and Express Courier services within and between designated properties and to/from local post office including delivery of MS business mail, parcels, documents, interoffice mail and any other items to be delivered to MS sites. Beverage Services Manages and provides Free Beverages Program to MS employees and manages the budget for this service.  Catering & Hospitality & Non-Full-Service Café Ensures compliance with all health, safety, and environmental requirements.  Catering (Where applies) Manages Tier Two catering and hospitality providers to perform services in the MS facility on a limited basis for meetings/events (non-recurring/non-daily). 

Site Occupants New Hires / Exists 

Execute MS New Hires facilities set-up process for site occupants, providing the best workplace experience, a comprehensive on-boarding, workspace and supplies to perform their activities since day one.  Coordinates exit activities related to IFM (MS belongings). 

Others 

Manages and provides Free Snacks Program to MS employees, where such services are required, and manages the budget for this service.  Maintains a list of local catering companies that can be recommended to event organizers as an alternative to onsite catering option and MS expectations.  Ensures timely cleaning & set-up of conference rooms. 

Facilities Management 

Work Order Management Executes routine walkthroughs and assessments, proactive work order entry, execution timeliness and follow up. Guarantees services requested by occupants and visitors related to Customer Experience are provided, complying with the response times defined on the Response Priority Matrix. Identify insights from data on FSC requests to enhance customer experience. General Cleaning & Day Porter Services: Windows Cleaning Ensure safe, efficient, and cost-effective Class A building general cleaning and janitorial services within the agreed upon service levels for customer-facing and non-customer facing areas at MS sites. General Cleaning & Day Porter Services: Interior Plant Maintenance Coordinate maintenance of all existing, new, and replacement interior plants according to MS design language. Ensures that only healthy plants are displayed on site.  Building Sweep Conducts periodic inspections to ensure spaces are clean and tidy. Parking Manages parking program. Coordinates with local HR the assignment criteria. Medical Kits Coordinate installation, inventory management and maintenance/repair services for medical kits.

Location:

On-site –Bogota, COL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.