Requisition ID: 225028

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

 

Purpose

Responsible for the accurate and timely execution of employee leave data changes including reviewing, transacting or answering escalated inquiries on paid and non-paid leaves of absences, in line with standard policies, procedures and service level agreements. As a member of the Benefits & Leaves Experience team, will also be involved in gathering information to help resolve escalations where appropriate.

 

Accountabilities Champions a customer-focused culture to leverage broader Bank relationships, systems, and knowledge

 

Enters/processes employee leave status changes in HR systems throughout the leave process

 

Ensures data accuracy and integrity of employee records through established internal control mechanisms

 

Responds to inquiries pertaining to specific employee leave events and answering escalated issues from different stakeholders

 

Runs regular daily/weekly reports to assess performance against standard procedures and Service Level Agreements (SLA’s)

 

Seeks opportunities to improve operational effectiveness, and propose recommendations to Lead, Managers, and Senior Manager, Benefits & Leaves Experience

 

Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions

 

Actively pursues effective and efficient operations within his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct Reporting Relationships

Primary Manager:

Lead, Benefits & Leaves Experience

 

Dimensions Accurate Approvals (Workflows) and Data Entries Answers Tier 2 escalations from all areas of the Bank (global scope) Volume of transactions (TBD) Ensures business continuity for accountabilities under purview, ensuring coverage 5 days/week in assigned schedule

 

Education / Experience / Other Information (include only those that are specific to the role) B1+ English Level Post-secondary Degree or Diploma in Business or Human Resources or pursing education in related field CHRP designation is considered an asset Experience in a call/contact Centre or in a customer focused area an asset Knowledge of Benefits functions would be an asset Knowledge of HR transactions and Pay cycle impacts Deep understanding and knowledge of Bank policies and procedures Strong knowledge of Organizational structure and complexity Strong team player skills – experience with working with teams Attentive to details and deadlines; ability to manage multiple priorities Experience with transaction processing and data management Experience in conflict / issue resolution Strong verbal and written skills

                                                          

Competencies Detail Oriented Quality Service Team Player Time Management
  Working Conditions

Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel domestically.

 

 

Location(s):  Colombia : Bogota : Bogota 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.