Job Description

Technical Services Veterinarian

Looking for a new challenge where you can continue to use your veterinary skills?

Join a trusted global leader in Animal Health and take your career in a new direction.

Permanent, full-time role with competitive remuneration and benefitsLocation: Sydney, Australia – on-site with a supportive, collaborative teamCareer growth: Expand your expertise in a growing, successful industryProfessional development: Gain valuable experience in a dynamic, evolving role

Key Responsibilities:

As a Technical Services Veterinarian, you will play a key role in delivering the Companion Animal Business Unit (CABU) Technical Services strategy to achieve commercial success. Your responsibilities will include:

Technical Customer Support:

Provide high-quality technical advice to veterinarians, pet retail staff, and consumers on product use, adverse reactions, efficacy, and product quality.Handle customer queries via phone and email, facilitating diagnostics, managing efficacy guarantees, and negotiating reimbursement requests where necessary.Maintain accurate records of adverse events, product quality complaints, and technical enquiries using CRM systems (MAXX).

Technical Services & Collaboration:

Support the sales and marketing teams by reviewing materials to ensure they meet technical and regulatory standards.Assist with developing and updating technical information and product training programs for internal teams and external stakeholders.Deliver on-the-job technical training for customer service teams and collaborate with Animal Health Representatives on adverse event issues.

Documentation & Compliance:

Maintain accurate documentation in line with company and quality standards.Ensure compliance with pharmacovigilance (PV) and adverse event reporting requirements.

What You’ll Bring:

Veterinary degree and registration with the NSW Veterinary Surgeons Board (essential)Post-graduate qualifications (e.g., Australian College membership) – advantageousClinical experience in companion animal general or specialty practiceKnowledge of companion animal vaccines and parasiticides; industry or research experience is preferredUnderstanding of equine medicine and surgery – desirable

Key Skills & Competencies:

Strong relationship-building, influencing, and communication skillsConfident in delivering training and providing excellent customer serviceProficient with databases and Microsoft Office (Outlook, Word, Excel)Compliance-focused with excellent organisational and problem-solving skillsCompetent in numerical analysis and interpreting technical data

What You Can Expect:

Autonomy and support within a global organisation known for innovation and excellenceOpportunities for professional growth and skill developmentAttractive remuneration and benefits packageA positive workplace culture that values teamwork, flexibility, and continuous improvement

Take your career to the next level in this exciting opportunity. Apply now!

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Not Applicable

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

05/28/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R342128