Job Title: Technical II, IT Operations Job Description **Requirements and Skills** • Experience in SCCM and BigFix administration. • Extensive knowledge of Windows 10, Windows 11, and Windows Server operating systems. • Advanced scripting skills (PowerShell, VBScript, etc.). • Experience in project management. • Excellent communication and problem-solving skills. • Advanced English (Speaking and Writing) - Will actively participate in meetings with global teams. • Relevant certifications, such as Microsoft Certified: Modern Desktop Administrator Associate or Windows Server. • Experience with other endpoint management tools and security solutions. **Responsibilities** • Administration and maintenance of Microsoft System Center Configuration Manager (SCCM) or HCL BigFix for software distribution. • System updates and security patches. • Manage IBM BigFix infrastructure to ensure device compliance and security. • Provide senior-level support for troubleshooting and resolving complex issues related to Active Directory, GPOs, Operating systems, and endpoint management tools. • Collaborate with IT teams to investigate and resolve critical incidents. Operating System Implementation: Plan and execute operating system deployments, including upgrades and migrations, to ensure seamless system integration and optimal performance. • Develop and maintain standardized system images for desktops and laptops. • Process Automation and Improvement: Identify opportunities for process automation and implement scripts to improve operational efficiency. • Participate in continuous improvement initiatives to optimize the digital workplace. Security and Compliance: • Ensure all devices comply with company security policies. Implement and monitor security policies through SCCM and BigFix. Documentation and Training: • Create and maintain detailed technical documentation for system procedures and configurations. Train and mentor junior team members on best practices and new technologies. • Work closely with other local and global IT teams to plan and implement new clients. • Communicate effectively with internal stakeholders to understand requirements and provide appropriate solutions. Location: BRA SAO PAULO Rua Tagipuru, 906 Barra Funda Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**