**Key Responsibilities** + This will be Manager of Manager role, there will be Team Leaders reporting into this role and this associate will be responsible for managing the performance of those Team Leads and their teams + Client Management- This role will have a direct exposure to Vendor Management team at client’s end and should be able to manage the client relationships + Engaging the team and ensuring a cohesive and collaborative work environment + Take complete ownership and accountability for delivery of operational metrics including CSAT, SLAs and Capacity utilization for your teams + Devise daily, weekly, monthly, quarterly strategies to meet client SLA targets + Ensure high quality of delivery and performance from the entire team including Team Lead, QA, Trainers, SMEs and other Support Personnel + Ensure the team is always up to date with product and process knowledge and are adhering to workflow and process guidelines + Ensure deep subject matter expertise (product knowledge) + Ensure bench strength and attrition are under control and do not impact operational excellence **Qualifications** + Proficiency in English and excellent communication skills + Graduate studies + 6-8 years of total relevant work experience, with at least 3+ years in Digital Marketing, Digital Campaign management and/or Business Services field + At least 1-3 years of managing managers + Strategic and critical thinking, deep problem solving and analytical skills + Six Sigma Certification/ Statistics/Analytical background preferred + Hands-on experience managing and building high-performing teams **What we offer** + Professional development and a clear career path in managing large international operations + Pleasant and inspiring working atmosphere + Training & development opportunities + Annual Bonus + Competitive salary and other benefits compatible with the role **About Cognizant** Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.