Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France and Singapore with almost 8000 colleagues globally.

Allianz Services Romania has a key role in the transformation of the Group by improving operations and creating a superior experience for customers, offering actuarial, financial, IT, HR and governance services. Our team counts over 1400 passionate professionals whose main assets are the expertise and top qualifications, combined with multilingual skills, ranging from English, German, French and Italian, to Portuguese, Spanish and Romanian.  

At Allianz Services Romania, we aim to attract best talents and create an inspiring environment for our people to develop, while unceasingly caring for our community and for shaping a better future together

The role implies lead & coordination of the Service Delivery Infrastructure team which provides business services for Allianz Technology.

The ideal candidate will be a real team player who makes it their mission to ensure the customer frontend teams’ day-to-day workload is made more manageable.
As part of the Service Delivery Infrastructure team, he/she has the responsibility to coordinate other experts assigned to different projects from within the Service Delivery Platform. In this role he/she will have the challenge to manage & improve both people and processes.

• Coordinate the Service Delivery Infrastructure teams’ activity.
• Create an inspiring team environment with an open communication culture.
• Ensure processes are documented properly.
• Plan the use of human resources and organize recruitment and placement of required staff. Support on establishing the organizational structures.
• Ensure that monthly administrative responsibilities for the team members are met (e.g., holiday scheduling, ensuring back-up, time, and attendance).
• Drive periodical evaluation process of the subordinate team members and enable team members to fulfill respective tasks.
• Improve the operational systems, processes, and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning.
• Issue processes documents on quality management system (procedures, instructions, etc.) and prepares records necessary to carry out.
• Meet other activities submitted by the superior or the legal entity manager, professional or regarding quality management.
• Perform ad-hoc analysis.
• Complete quality assurance review checks to monitor the quality of project reporting and deliverables to drive improvements across the portfolio. Proactively highlight & escalate delivery risks and issues to senior management - providing an independent view of project and program health.

What you will do

•    Coordinate the Service Delivery Infrastructure teams’ activity.
•    Create an inspiring team environment with an open communication culture.
•    Ensure processes are documented properly. 
•    Plan the use of human resources and organize recruitment and placement of required staff. Support on establishing the organizational structures. 
•    Ensure that monthly administrative responsibilities for the team members are met (e.g., holiday scheduling, ensuring back-up, time, and attendance).
•    Drive periodical evaluation process of the subordinate team members and enable team members to fulfill respective tasks. 
•    Improve the operational systems, processes, and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning.
•    Issue processes documents on quality management system (procedures, instructions, etc.) and prepares records necessary to carry out. 
•    Meet other activities submitted by the superior or the legal entity manager, professional or regarding quality management. 
•    Perform ad-hoc analysis. 
•    Complete quality assurance review checks to monitor the quality of project reporting and deliverables to drive improvements across the portfolio. Proactively highlight & escalate delivery risks and issues to senior management - providing an independent view of project and program health.

What you bring:
•    Minimum 2+ years as an Allianz employee.
•    1+ year proven experience in coordinating and/or leading a team is an advantage.
•    Critical thinking generated by observation, experience, reflection, reasoning, and communication.
•    Applying analytical thinking, methodological and conceptual as well as moderation and facilitation skills.
•    Strong organizational, planning, and structuring skills.
•    Excellent Customer Oriented skills
•    Experience with international project or (offshore) cooperation. 
•    Pronounced commitment and flexibility, assertiveness, goal and team orientation as well as independent work, personal responsibility, initiative, persuasiveness and negotiation skills

You have:
 

• Experience in mentoring, coaching, collaborating, communication, facilitation, conflict management, and team building.
• Effective communication, presentation and networking skills are essential.
• Ability to build working relationships in a complex environment.
• Reliable with high level of accuracy.
• Ability to coordinate with all levels of stakeholders and ability to persuade / follow-up to ensure results.
• Good communication and relationship building skills.
• Fluency in English is mandatory.

FlexiBenefits - We care about the performance of our employees and we know it can only be reached by ensuring your proper work-life balance: Medical services , Private pension, Internal Tourism, Meal Tickets and many other benefits of your choice.

The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate.

Only suitable candidates will be contacted. All applications will be treated with confidentiality.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams

and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

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