Job Title: Team Leader Customer Service - Italian/English Job Description **Are You a Gamechanger? Join Our Team in Tirana!** We are seeking a dynamic **Italian and/or English-speaking Team Leader** to join our amazing team in Tirana! If you have experience as a Team Manager, Team Leader, or Supervisor in the Customer Service or Call Center sector, and are looking for a vibrant environment to enhance your skills, we want to hear from you! **About the Role:** As a Team Leader, you will oversee the day-to-day operations of our call center associates. Your role is pivotal in ensuring that performance metrics are met through effective coaching, motivation, and accountability. **Key Responsibilities:** + Monitor and evaluate a sample of inbound and outbound calls, as well as other contact methods such as chat and email. + Ensure departmental productivity requirements are met and report results to relevant business stakeholders. + Participate in calibration and quality auditing sessions to maintain scoring consistency and best practices. + Contribute to maintaining documentation and support management in reviewing metrics and operational processes. **Candidate Profile:** + Highly motivated with strong coaching and development skills. + 1-5 years of relevant experience is preferred. + Excellent attention to detail and ability to multitask under pressure. + Proficient in Microsoft Office and strong communication skills, both written and verbal. + Fluent in Italian and English, with a willingness to work flexible hours in Tirana. **What We Offer:** + A vibrant workplace and engaging team activities + A wellness program to support your well-being + Access to Concentrix University for online learning courses If you are ready to take the next step in your career and join an enthusiastic team environment, please submit your CV in either English or Italian. **Apply Now!** Location: ALB Tirana - Rruga Dervish Hima, Stadiumi Air Albania Language Requirements: Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**