Job Purpose

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Execute the HR Administration/Shared Services plan to deliver best in class HR services, products and systems in line with current/ future business needs, HR Administration/Shared Services strategy, best practices, expected service quality standards and cost budgets.

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Key Tasks

\n\nDefine and execute plans including metrics and budgets for own area in line with overall HR Administration/Shared Services strategy.\nMonitor and report adherence to service delivery standards, metrics, and budgets for review of implementation; Seek and implement inputs for corrective actions.\nSeek and analyze feedback gathered from HR Partners and employees to understand current and anticipate future HR needs of assigned businesses/ functions.\nGenerate ideas for new HR services and review existing HR services, products, processes, and tools to meet current/future needs, improve service delivery quality and streamline processes and services.\nScope of HR Shared Services includes HR Administration/Services, Shared Services Support, HR Administration and Non-HR Services.\n\n

Stakeholder Management

\n\nUnderstand customer and key stakeholders’ interests and concerns and advise direct reports, customers and key stakeholders.\nBuild strong, trusting relationships with DHL Managers.\nExtensive contact with other specialist departments.\nCooperate with and coordinate 3rd parties e.g., external service providers.\n\n

Management Responsibility

\n\nSupervise professional level employees (typically entry or experienced level) and may also supervise some non-professional employees.\n\n

Skills

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HR Policies, Business Requirements, Personnel Management, Recruiting, Interviews, Contract Law, Employee Benefits, Employee Training, Employee Relations, Talent Management, Organizational Design, Customer Relationship Management, DPDHL Business Knowledge, Business Processes, Business Strategy, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation, Negotiation, People Management, Resourcing.

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Qualifications & Key Requirements

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Education Level

\n\nBachelor’s Degree\nHR certification\n\n

Experience Level

\n\nMore than 5 years\n