**Job Summary** We are seeking a Systems Engineer with 0 to 4 years of experience to join our team. The ideal candidate will have experience in Service Desk operations and will be comfortable working in a rotational shift model. This role is based in our office and does not require travel. The Systems Engineer will play a crucial role in ensuring the smooth operation of our IT infrastructure and providing excellent support to our users. **Responsibilities** + Provide first-level technical support to end-users by diagnosing and resolving hardware and software issues. + Monitor and maintain IT systems ensuring optimal performance and availability. + Assist in the installation configuration and maintenance of computer systems and networks. + Respond to service desk tickets in a timely manner ensuring user satisfaction and adherence to SLAs. + Collaborate with other IT team members to troubleshoot and resolve complex technical issues. + Document and update technical procedures and user guides to improve support processes. + Conduct regular system checks and preventive maintenance to minimize downtime. + Participate in the development and implementation of IT policies and procedures. + Assist in managing user accounts permissions and access rights in various systems. + Provide training and support to users on new technologies and systems. + Stay updated with the latest industry trends and technologies to enhance support capabilities. + Ensure compliance with company security policies and procedures. + Contribute to continuous improvement initiatives to enhance service desk operations. **Qualifications** + Possess a strong understanding of Service Desk operations and best practices. + Have experience with troubleshooting hardware and software issues. + Demonstrate proficiency in installing and configuring computer systems and networks. + Show excellent communication skills to effectively interact with users and team members. + Exhibit strong problem-solving abilities to diagnose and resolve technical issues. + Have knowledge of IT policies procedures and security protocols. **Certifications Required** + CompTIA A+ ITIL Foundation Microsoft Certified: Modern Desktop Administrator Associate Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.