Individuals in Quality Assurance, Monitoring & Testing are responsible for the assessment of outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality such as quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process. This includes the development and execution of Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks **Responsibilities** : + EUC/ITeSS Delegate Accountable Business Owner for DART (Risk Data, Analytics, Reporting and Technology, reporting directly to the Acountable Business Owner (ABO) + Responsible for governing EUC Risk Reduction planning, ITeSS (IT enabled Smart Solutions) migration efforts as well as monitoring the active control environment around (inclusive of metrics based reporting) registered EUCs and ITeSS Use Cases within DART + ABO Delegate will also be responsible for ensuring all EUC/ITeSS Champions and Owners are familiar with their requirements and responsibilities under the EUC Policy and Standard + Responsible for the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management + Policy, Lesson Learned Policy and Control Inventory + Lead the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality + Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance + Review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner + Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process + Drive assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality. + Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance. + Integrate stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner. + Oversee quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process. + Develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool. + Regularly report on quality control outcomes and control effectiveness to top management and relevant stakeholders. + Proficient knowledge of regulatory guidance specific to quality assurance and monitoring/testing lifecycle. + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards **Qualifications** : + 12+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry. + Background and/or familiarity with Regulatory and Management Reporting processes and their control environment + Project Management Experience (directing, leading, planning and/or managing projects particularly between production teams, IT Support as well as 2nd line challenge and/or audit functions) + Ability to identify, measure, and manage key risks and controls. + Track record leading Control related projects and programs • Ability to see the big pictures with high attention to critical details. + Develop and implement strategy and process improvement initiatives. + Comprehensive knowledge of Citi’s businesses and functions and their risk profiles. + Developing new ideas and improving current processes to proactively mitigate risks. + Requires an ability to provide challenge and make recommendation for risk and controls remediation. + Expert knowledge in the development and execution for controls. + Proven experience in control related functions in the financial industry. + Proven experience in implementing sustainable solutions and improving processes. + Expert understanding of compliance laws, rules, regulations, and best practices. + Deep understanding of Citi’s Policies, Standards, and Procedures. + Strong leadership, decision-making, and problem-solving skills. + Strong analytical skills to evaluate complex risk and control activities and processes. + Ability to deliver compelling presentations and influence executive audiences. + Strong sense of accountability and ownership, with strong results orientation. + Excellent communication skills; ability to engage and inspire across stakeholder groups. + Familiarity with the Tableau Business Intelligence Tool (as an end user and/or developer) as well as programming language familiarity (Python/SAS/R/SQL) is a plus + Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word. **Education** : Bachelor's/University degree, Master's degree preferred ------------------------------------------------------ **Job Family Group:** Controls Governance & Oversight ------------------------------------------------------ **Job Family:** Quality Assurance, Monitoring & Testing ------------------------------------------------------ **Time Type:** ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.