Job Title:

Supervisor, WFM

Job Description

The Supervisor WFM, will be responsible for the supervision of the Real-Time team . This position will maintain the internal policies and procedures, support operations and RTA analysts in identifying trends, providing input on metric improvements, including forecast versus actuals.

Essential Functions/Core Responsibilities :

•Ensures the successful delivery of WFM support and acts as a liaison between WFM Shared Services and Operations organization. •Manage and lead the Real Time Analysts  providing coach and feedback on a weekly basis. •Active participation on the  Forecast and Capacity plan meetings.•Lead Real time, Analytics and Reporting processes. •Implement strategic planning processes and share best practices inside the teams•Guarantee the accuracy of all WFM processes •Provide climate actions to guarantee a work environment connected to the CNX values. •Guarantee that all WFM member are compliance with WFMU.

Location:

COL Medellin -Proyecto FIC 48, #18A-14

Language Requirements:

English (Required)

Time Type:

Full time

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