Purpose/ Mission

Drives store profitability by meeting or exceeding sales targets and controlling operational expenses; managing all resources within the store to provide customers with a leading shopping experience; and leading the execution of effective and efficient store operations.

 

Accountabilities

 

Primary Responsibility

Takes ownership of his /her store and allocates resources and organizes processes to drive profitability in a variety of situations and market conditions Has a working knowledge the store KPI’s and makes commercial decisions based on sound financial judgment Tracks store performance data (e.g., best sellers, weekly forward demand and sales per square foot) and responds with solutions that drive commercial success Understands the behavior and patterns of the store’s customer base, draws conclusions from this and makes relevant adaptations to the service offer Actively monitors customer satisfaction and feedback systems to drive continuous improvement Leads service by example and ensures highly visible and effective customer service management at all times Creates a culture where all store activity and assets are vehicles for showcasing and driving Brand equity Actively ensures Brand and product knowledge is transferred into sales skills in all relevant categories Manages an appealing, easy-to-shop environment for customers by ensuring visual merchandising and housekeeping standards are maintained consistently throughout the store Ensures store team compliance with all store policies and procedures Drives continuous improvement in stockroom processing and replenishment procedures Minimizes loss by ensuring all loss prevention procedures are followed Provides suggestions and ideas on ways to improve systems and processes Supports the recruitment and manages on-boarding, training and development of the store team and ensures all HR policies and procedures are adhered to Works with the Manager, Retail to identify strong performers with potential for growth Creates a high-performance culture in his/her store by setting clear expectations and targets, analyzing team performance, holding team members accountable, and giving appropriate and prompt feedback, including actively managing poor performance Coaches, motivates, and inspires team members to accomplish store goals and maximize their individual performance Actively collaborates and shares best practices to drive team performance Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance

Professional background/ Experience:

Functional: Minimum 4-5 years of work experience in a sports/fashion customer- and commercial-focused retail environment with a minimum of 12 months of Store Management responsibility.  Intermediate numeracy and literacy and advanced verbal communication skills Industry: preferably from sports  Education: Related University Degree or 3-year Diploma Technology: Intermediate in MS Office Applications; Word, Excel, PowerPoint; and Outlook Intermediate English in oral and written Other Presentation Skill