Amazon has been innovating on behalf of customer since 1995. Amazon Payments has been innovating for customers by offering diverse payments methods and maintaining customer trust through bar raising security and availability. If you buy from Amazon, anywhere in the world you use our platform.

As a Technical Program Manager, you will be a leader and innovator, finding new ways to do things better, faster, more efficiently, without compromising our focus on security, compliance, and customer trust.

You will lead cross-functional team programs, focused on the delivery of new features, services, products, and systems. You will gather technical and business requirements, document functional and design specifications, identify appropriate resourcing, assemble the right program teams, assign individual responsibilities, and develop the milestones and launch schedule to ensure timely and successful delivery. You will apply your expertise to assess and manage risks, measure and report on progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with technical constraints.

Your work directly impacts how Amazon does business, providing a secure, robust, and reliable experience upon which our payments partners, business organizations, and customers rely.


Key job responsibilities
You are responsible for managing the lifecycle of complex cross-functional programs with considerable impact. Your program may focus on a single product in a critical technology area or you may work more broadly, managing larger initiatives that span organizations or geographies in support of a larger business objective. You are able to define the program (mission, vision, tenets), set objectives, analyze data, drive improvements to metrics, and influence resource allocation. You understand the systems in your product or program space, their limitations, scaling factors, boundary conditions, and reasons behind architectural decisions.

To ensure business and technical stakeholder needs are aligned, you drive mindful discussions that lead to crisp decisions. You provide a long-term perspective, context (past, current, and future) for business and technology choices. You collaborate with customers and technology teams to determine what projects move forward and in what priority order. You use your technical judgment to question proposals and test assumptions. You enlist Senior Engineer and/or Principal support to ensure scaling to match the “think big” business case. You make smart trade-offs (e.g., time vs. effort vs. features). You create plans that have clear, measurable success criteria. You clearly communicate progress and outcomes.
You solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks). You demonstrate good judgment in how and when to escalate (without damaging relationships). You are data-driven. You regularly review metrics and proactively seek out new and improved data/mechanisms for visibility, ensuring your program stays aligned with organization objectives.

You are an excellent communicator. You write effective narratives and present them effectively to Directors and VPs. You routinely deliver the right things with limited guidance. When confronted with discordant views, you are able to find the best way forward and influence others to follow that path (build consensus). You actively recruit and develop others by mentoring in your organization and/or at your location.