Job Title:

Sr. Scrum Master

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Job Title: Sr. Scrum Master

Ability to be hybrid in Atlanta, GA (three to four days onsite)

The Scrum Master is responsible for being a Coach, Facilitator and Servant Leader for their assigned Agile Scrum team(s). They will continually look for ways the team can improve and will be able to encourage growth through cultivating strong relationships and trust. The Scrum Master owns the process for the team and creates balance with the Product Owner and the Technical Product Manager. Foremost, they demonstrate servant leadership by ensuring the scrum team has the resources they need, are shielded from distractions and interruptions, and works to remove impediments along the way. The Scrum Master will be responsible for budget and sprint status reporting (burn up/burn down) when a delivery manager or project manager is not assigned to the effort.

In this role you will work directly with business stakeholders, the product managers, and the architects to ensure that architecture designs are sufficiently implemented for the emerging technology solutions and guide the Scrum team through the development lifecycle.   

As a Scrum Master you’ll have the responsibility to:

Help teams self-organize and self-manage. Organize and facilitate daily stand-up meetings, reviews, estimation, retrospectives, sprint and release planning, demos, burndown tracking and other Scrum-related meetings. Work collaboratively with Business and IT partner teams to support development and software delivery. Assist the Product Owner and Technical Product Manager in user story creation/prioritization and product Backlog grooming via emergent requirements. Ask difficult questions, removes impediments, and makes issues and problems visible. Escalates as necessary. Ensure development team is working efficiently towards Sprint goals. Coach the development team and stakeholders on how to use Agile/Scrum practices at a pace that is sustainable and comfortable for the team and organization. Ensure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility. Ensure cross functional coordination (analysts, developers, and testers) is occurring early and often. Recommend improvements and assists in changes to best practice. Identify and manage issues and jeopardies with a clear grasp of the challenges/options until resolved. Mitigate all risks and issues “real-time”, executing resolutions on demand. Possess excellent interpersonal skills and ability to work with diverse teams with diverse personalities, during high pressure scenarios, within extremely tight deadlines. Demonstrate awareness of Agile technology practices (e.g., Test Driven Development, Continuous Integration). Demonstrate ability to analyze project issues and challenges and proactively define alternatives. Demonstrate ability to work closely with delivery teams to establish expectations and ensure tasks remain on track. Demonstrate proficiency in Budget management.Identify/track/resolve dependencies and resolve all the impediments for the team.Track feature/capability completionDefects management:Assigned to Scrum Master.Provide support meetings to address defect resolution.Release co-ordination (understand scope of the release, communication pertaining to release, ensure all the pre-requisite tasks have been closed prior to the release).Keep all parties on track and informed.

Work Experience Required:

4-7 years of Experience in Agile development including coaching on Agile methodologies.Extensive knowledge of IT concepts, strategies, methodologies, architectures, and technical standards.Proven leadership experience in achieving successful project outcomes

Knowledge, Skills, and Abilities:

Problem SolvingCommunicationAgileCoachingNegotiation

Familiarity with:

Experience in Telecommunication domainAwareness or expertise of UI, Middleware tools, Cloud computing, GitLab, NoSQL DB’s (Mongo, Redis etc.).Test Automation and Deployment AutomationCurrent technological trends and developments in industry.Certified Scrum Master (CSM) (Required)

Education:

Bachelor’s degree in Computer Science or a related technical discipline (required).

Telecom or SDLC background

Certifications a must

The base salary range for this position is $91,457 - $137,186, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data.  As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The position will be posted until 05/09/2025.

#LI-Hybrid

#ConcentrixCatalyst

Location:

USA, GA, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

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