We are looking for a seasoned Program/Risk Manager with experience in content development (Seller help pages, SOPs, blurbs) to join our Selling Partner Experience (SPX) unit in Trustworthy Shopping Experience team in Luxembourg. The Sr. RM will focus on streamlining our sellers' experience as they navigate compliance requirements. They will be responsible for identifying opportunities to improve the selling partner experience through SP education and eliminating defects in safety and compliance space that disrupt the selling partners’ ability to sell in our stores. This will require collaboration across various teams, gaining insights into our enforcement actions, and driving programs to improve accuracy of our decisions. The ideal candidate should possess excellent business, communication, and content development skills. They should also be proficient in influencing senior stakeholders through data-driven and actionable insights and be capable of working independently in an ambiguous environment. The candidate will consult with other TSE program teams, business, legal, finance, and technical teams to further scale and simplify processes and develop robust mechanisms.

Key job responsibilities
- Create clear and concise SP Education content to help SPs succeed.
- Research, outline, write, and edit new and existing content, working closely with various program.
- Work with Legal, operations, product and business teams to ensure that our catalog selection offer products that meet safety and compliance standards.
- Work with regional content leads to understand and document regional variations and exceptions to global standards and content.
- Creating a positive and seamless experience for our Selling Partners to meet their compliance obligations.

A day in the life
You're not just creating content - you're orchestrating a complex symphony of SPX risk management and information flow. Your typical day spans:

* Strategic Planning: Design & adapt content blueprints as priorities shift
* Intelligence Gathering: Navigate a maze of stakeholders & documents to uncover critical insights
* Risk Navigation: Detect potential vulnerabilities and architect elegant solutions
* Stakeholder Diplomacy: Masterfully coordinate legal, tech, & program teams
* Crisis Management: Pivot swiftly when urgent issues surface
* System Evolution: Transform chaos into streamlined processes

Think corporate diplomat meets risk detective - you're constantly balancing SP experience with risk mitigation while keeping the knowledge ecosystem flowing.

About the team
We are Trustworthy Shopping Experience, a dynamic team in a fast-paced, ever-evolving space. We believe that customer trust is paramount to anything we do. To continue building customer trust we work with selling partners, brands, and customers to identify and prevent product abuse in areas such as copyright, trademark, counterfeit as well as illegal products. At our core, we strive to empower our Selling Partners in providing customers with the widest range of safe and compliant products.