Job Title:

Sr. Quality Evaluator with German and English

Job Description

We are looking for an enthusiastic Sr Quality Evaluator for one of our clients in Online Retail industry. Join our team of #GameChangers in Athens.

Why join us
Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece.

What we offer:

Indefinite contract

Competitive remuneration package (14 Salaries/year)

Achievable monthly performance bonus

Daily meal voucher in Up Hellas Mastercard

Private health insurance + Dental Care

Opportunities for international Career through Concentrix International Mobility program

Employee events

Free gym, well-being activities, and a rooftop cinema with Acropolis views

Enjoy your lunch break at our brand new corporate cafeteria 

What you’ll be doing:

Essential/core responsibilities

Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email

Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)

Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices

Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes

Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies

Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)

Contribute to maintaining forms and legends documents

Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals

Candidate's profile

Strong attention to detail.

Self-starter, sense of urgency and works well under pressure.

Demonstrated ability to multi-task and meet timelines o deliverables.

Proficient in Microsoft Office.

Strong communication skills, both written and verbal.

German language proficiency (minimum C1) and English minimum B2 level

Working model : from the office

Location : Athens, Greece

Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.

Concentrix Hellas is an equal-opportunity employer

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Location:

GRC Athens - Ilia Iliou 51

Language Requirements:

English (Required), German (Required)

Time Type:

Full time

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