Job Title: Program Manager, Pharmacy Operations (L6)

About the Role:
We're seeking an experienced Program Manager to join our rapidly growing Pharmacy team. As a Program Manager, you will be responsible for driving operational excellence, scaling our pharmacy network, and implementing innovative solutions that enhance customer experience across Amazon's pharmacy business.

Basic Qualifications:

Bachelor's degree in Business Administration, Operations Management, Supply Chain, or related field
7+ years of experience in program management, operations management, or related field
Demonstrated experience in managing complex projects with multiple stakeholders
Strong analytical and problem-solving skills with data-driven decision-making capability
Excellence in stakeholder management and cross-functional team leadership

Preferred Qualifications:

Master's degree in Business Administration, Healthcare Administration, or related field
Healthcare/Pharmaceutical industry experience
PMP certification or equivalent project management credentials
Experience in e-commerce or retail operations
Six Sigma certification (Green Belt or higher)
Knowledge of regulatory requirements in pharmaceutical supply chain

Key Responsibilities:

Operational Excellence:

Lead and optimize daily order processing operations with third-party pharmaceutical sellers
Manage and scale a network of Pharmacy Fulfillment Centers serving 19,000+ PIN codes
Develop and implement Standard Operating Procedures (SOPs) for internal teams and external partners
Monitor key performance metrics and drive continuous improvement initiatives

Strategic Leadership:

Partner with Product, Tech, Category, and Logistics teams to drive operational efficiency
Identify and execute high-impact projects to generate new revenue streams
Lead process improvement initiatives to optimize cost structure and improve customer experience
Design and implement scalable solutions for pharmacy operations

Program Management:

Create and maintain project plans, timelines, and documentation
Conduct regular business reviews and prepare executive-level presentations
Manage risk assessment and mitigation strategies
Drive data-driven decision making through analytics and reporting

Stakeholder Management:

Build and maintain strong relationships with cross-functional teams
Collaborate with external partners and vendors
Communicate project status and escalations to senior leadership
Mentor and guide junior team members

Amazon Leadership Principles You'll Embody:

Customer Obsession
Ownership
Bias for Action
Deliver Results
Learn and Be Curious

Impact:
In this role, you will have the opportunity to shape the future of Amazon's pharmacy business, driving initiatives that directly impact millions of customers while working with cutting-edge technology and processes.

About Amazon Pharmacy:
Amazon Pharmacy is revolutionizing how customers access healthcare products and medications. We're building innovative solutions to make healthcare more accessible and affordable for customers across India.