The Merchant Success team is responsible for driving the go-to-market strategy to grow and retain merchants after their initial launch with Buy with Prime (BwP) and Multi-Channel Fulfillment (MCF) products. Merchant Success team members will navigate ambiguous business challenges while working directly across a network of internal and external cross-functional stakeholders. The Senior Account Manager will create and implement strategies to effectively manage a portfolio of strategic partners using BwP and MCF, creating strong partnerships with rapidly growing the businesses. You will leverage learnings from merchants to continuously improve internal processes, reduce merchant pain points, and influence product roadmaps based on strategic merchant priorities, to maximize long term growth potential and improve shopping and fulfillment experiences.

Key job responsibilities
* Own strategic vision and performance to objectives across a portfolio of strategic merchants
* Define forecasts and communicate progress and blockers to management and cross functional teams
* Gather, interpret and apply a wide range of data to resolve issues and exceed business objectives
* Prioritize effectively in an ambiguous, complex, fast-paced environment
* Effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment

A day in the life
You are the primary owner of one or more Enterprise level merchants. You define and execute account level business strategies, and are expected to effectively operate across all members of the account’s tactical and executive level points of contact. You are responsible for executing existing agreements and new negotiations to cover contract renewals or additions of new business opportunities. You are considered a subject matter expert in your product lines and the industries you support. You are expected to set and execute merchant level forecasts, and to provide clear status and forecast updates to senior leadership. You contribute to business mechanisms, goal reviews, and cross-functional product reviews. You are a strong communicator, both internally and externally, and in written and verbal communication. You continuously seek out and provide clear inputs to the product teams that help inform development and roadmap, specific to your industry or customers.