**Job summary** We are seeking a Sr. Business Analyst with 8 to 10 years of experience to join our team. The ideal candidate will have expertise in Business Scorecard and Business Services and will work in a hybrid model with day shifts. The role requires strong English language skills in reading writing and speaking. This position does not require travel. **Responsibilities** + Analyze business processes and identify areas for improvement to enhance efficiency and effectiveness. + Develop and implement business scorecards to measure and track performance metrics. + Collaborate with stakeholders to gather and document business requirements. + Provide insights and recommendations based on data analysis to support decision-making. + Design and maintain business services models to ensure alignment with organizational goals. + Facilitate workshops and meetings to elicit requirements and validate solutions. + Create detailed documentation including business requirements functional specifications and process flows. + Conduct gap analysis to identify discrepancies between current and desired states. + Support the development and implementation of business solutions by working closely with IT and other departments. + Monitor and report on project progress ensuring that deliverables meet quality standards and deadlines. + Provide training and support to end-users to ensure successful adoption of new processes and systems. + Stay updated on industry trends and best practices to continuously improve business analysis methodologies. + Ensure compliance with company policies and regulatory requirements in all business analysis activities. **Qualifications** + Must have strong analytical skills with experience in developing and implementing business scorecards. + Must have experience in designing and maintaining business services models. + Must possess excellent communication skills in English both written and spoken. + Must have the ability to work collaboratively with cross-functional teams. + Must have strong documentation skills with attention to detail. + Nice to have experience in facilitating workshops and meetings. + Nice to have knowledge of gap analysis techniques. + Nice to have experience in providing training and support to end-users. + Nice to have familiarity with project management principles. + Nice to have understanding of regulatory requirements in business analysis. + Nice to have experience in staying updated on industry trends and best practices. + Nice to have the ability to work in a hybrid work model. + Nice to have the ability to work in day shifts. **Certifications Required** Certified Business Analysis Professional (CBAP) or equivalent certification preferred. Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.