About Sutherland:
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results
Job Description• Customer-Centric Design: Design intuitive and impactful user interfaces (UI) and experiences (UX) that focus on solving customer pain points and enhancing overall satisfaction across web, mobile, and digital platforms.
• C/CX Strategy: Collaborate with cross-functional teams to align design solutions with customer experience (CX) objectives, ensuring a seamless and consistent journey from acquisition to retention.
• Wireframing & Prototyping: Develop wireframes, interactive prototypes, and user flows that reflect design vision, business goals, and user needs.
• User Research & Testing: Conduct user research (interviews, surveys, usability testing) to gather insights into customer behaviors, preferences, and pain points, iterating design solutions based on findings.
• Customer Journey Mapping: Create detailed customer journey maps that outline user touchpoints, emotions, and needs throughout the customer lifecycle, identifying opportunities to improve experiences.
• Cross-Platform Consistency: Ensure that design elements are consistent, responsive, and adaptable across various devices and platforms, delivering a cohesive experience.
• Collaboration: Work closely with product managers, engineers, and other stakeholders to integrate design solutions within the broader customer experience strategy.
• Design Systems: Contribute to the development and maintenance of a design system to ensure consistency in UI elements, interactions, and visual styles across projects.
• Data-Driven Design: Use customer feedback, analytics, and other data-driven insights to continuously improve the user experience and make informed design decisions.
• Innovative Problem-Solving: Identify and address UX challenges and design issues proactively, developing creative solutions that enhance both usability and customer satisfaction.
Required Qualifications:
• Bachelor’s degree in Graphic Design, Interaction Design, Human-Computer Interaction (HCI), or a related field.
• 3+ years of experience in UI/UX design, with a portfolio that demonstrates a focus on customer or consumer experience.
• Strong proficiency in design and prototyping tools such as Figma, Sketch, Adobe XD, InVision, etc.
• Expertise in customer journey mapping, wireframing, and prototyping with a strong understanding of UX design principles and methodologies.
• Experience with conducting user research, usability testing, and analyzing data to inform design decisions.
• Knowledge of customer experience (CX) best practices and how design impacts overall customer satisfaction.
• Understanding of responsive design and best practices for designing across multiple platforms (web, mobile, tablet, etc.).
• Strong communication skills, with the ability to articulate design concepts and decisions to both technical and non-technical stakeholders.
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Preferred Skills:
• Experience in designing for consumer-facing or customer-centric products.
• Familiarity with Agile development processes and working in cross-functional teams.
• Knowledge of accessibility standards and designing inclusive experiences.
• Proficiency in HTML/CSS/JavaScript or understanding of how designs translate into front-end code.
• Experience with A/B testing or other optimization techniques to refine the customer experience.
Bachelor / master’s in engineering, MCA or equivalent
Experience: 4-6 years