Title: Specialist SLS (OFR)

Location: GSC BOG

Support with spot quotes, monthly status and performance reports for OFR related to the operation.

Key Responsibilities:

·       Receive quote request

·       Review that all information provided by the customer is clear and complete or ask for it when need it  

·       Follow up on the quote status until getting a customer decision taking into account the TAT of the scope

·       Generate performance reports weekly/monthly based on the KPIs, hit rate and information that the BP needs to receive

·       Find improvements and efficiencies and discuss open topics and issues.

·       Training the team members when need it to support as back up – also learn about other scopes within OFR and the rest of the Sales Service Line

Skills / Requirements:

Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations.Good level of MS Excel and other MS Office tools.High level of English (dialogue, writing, listening).Customer service and communication skills.Teamwork and autonomy

Relevant information:

·       Salary: $2.419.820

·       Type of Contract: Indefinite - Directly with DHL Colombia.

·       Performance bonus up to 16% of salary ($387.171 Max)

·       Food Allowance: $95.564