***This role is based at our corporate office in Dallas, TX***

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This is your chance to be a part of an in-house Customer Experience team that's using guest insights to evolve our industry-leading channels and deliver personalized experiences. As a Specialist, you will bring your technical skills to a hospitality company with an award-winning culture. On the Sales Governance team reporting to the Manager, Governance & Support, you will support the record processing, automation, standardization, and governance necessary to drive our holistic support of sales teams.

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HOW WE WILL SUPPORT YOU

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Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

\n\nGo Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night\nHilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount\nPaid parental leave for eligible Team Members, including partners and adoptive parents\nMental health resources including free counseling through our Employee Assistance Program\nPaid Time Off (PTO)\nLearn more about the rest of our benefits\n\n

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

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**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

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Your role is important and below are some of the fundamental job duties that make your work unique.

\nWhat your day-to-day will be like:\n\nProvide email and case support to partners, capturing and advising their needs, while assisting all customer inquiries, issues, user requests, policy/procedural inquiries, and escalated situations. Respond with Best Practices regarding products and services, within the stated authority.\nMaintain clear and concise documentation for all support, administrative, and auditing processes.\nManage own mailbox and monitor workflow with internal/external partners and team members.\n\nHow you will collaborate with others:\n\nWork cross‐functionally with our hoteliers and sales teams to identify and resolve discrepancies in systems that are supported by our Sales Governance team.\nEngage with other teams on setting standard methodologies to ensure a consistent partner experience.\nEngage with project teams working to establish automations.\n\nWhat projects you will take ownership of:\n\n\n

Support necessary cleanup initiatives related to quality checks and audits to ensure the accuracy of information in all relevant systems and processes.

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WHY YOU'LL BE A GREAT FIT

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You have these minimum qualifications:

\n\nTwo (2) years experience with MS Office: Excel, Word, PowerPoint, and Outlook applications\nOne (1) year of work experience in the travel industry or systems/products/project support-related experience\nTravel up to 10%\nDallas hybrid schedule (typically 3 days)\n\n

It would be useful if you have:

\n\nTwo (2) years experience in Microsoft Excel (can perform complex functions)\nExperience with Salesforce or related system\nKnowledge of GDS (Global Distribution Systems)\nExperience with SQL or report generation\n\n\n

WHAT IT IS LIKE WORKING FOR HILTON

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Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

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It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

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We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.