**About Abbott** Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries. Position: **Software Technical Specialist** **Role Purpose:** - Hands-on resource to deliver installation, configuration, integration, training and troubleshooting services for AlinIQ products. **Job Specifications Qualifications:** − Bachelor’s or Master’s degree in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines. − 2~4 years of relevant experience installing, configuring and/ or maintaining diagnostics laboratory informatics applications. **Special Skills & Knowledge:** − Sound understanding of diagnostics laboratory workflows and related technologies. − Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories. − Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable. − Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently. − Technical proficiency with general business applications such as MS Office, MS Project/ SmartSheet. **Key Competencies:** − Strong verbal and written communication skills with excellent customer facing capabilities. − Attention to detail and a concern for quality. − Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive way. **Key Accountabilities Strategic:** − Become a trusted advisor to customers. − Identify customer needs, propose solutions, and resolve problems. − Provide feature/ product enhancement input based on customer feedback. − Maintain and assume accountability for a culture of high customer service Operational. − Execute project work plans with a focus on timely completion & risk mitigation. − Track and report on assigned project aspects on a regular basis. − Configure and integrate products to customer specifications; deliver training. − Provide customer support assistance, as needed. − Revise and keep up to date, all project documents and systems of record. − Participate in team and customer meetings effectively. Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com