Job Title:

ServiceNow Architect– Health & Safety Module

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are seeking a seasoned ServiceNow Architect to join our team. This role is pivotal in designing and implementing robust ServiceNow solutions that align with organizational goals and IT strategy. The ideal candidate will possess deep expertise in ServiceNow architecture and integration techniques, particularly within the Health and Safety module.

Responsibilities

Architect and design holistic ServiceNow solutions that meet business objectives.

Lead the integration of ServiceNow with other enterprise systems using REST APIs, SOAP, JDBC, and integration tools like MID Server and Integration Hub.

Oversee the development and customization of ServiceNow modules, including ITOM and Health and Safety.

Develop and enforce governance frameworks, roadmaps, and best practices for ServiceNow implementations.

Align ServiceNow solutions with business goals and IT strategy, ensuring scalable and optimized performance.

Provide technical leadership and mentorship to development teams.

Qualifications

Experience Level: Senior Level, 7-15 years of hands-on experience in ServiceNow.

ServiceNow Expertise: Deep understanding of ServiceNow architecture, components, and modules.

Module Proficiency: Expert in the Health and Safety module; experience with ITOM modules such as Discovery, Event Management, Service Mapping, and Orchestration.

Scripting and Development: Proficiency in ServiceNow scripting (JavaScript, GlideScript) and development, including business rules, client scripts, UI policies, and ACLs.

Integration Skills: Extensive knowledge of integration techniques (REST, SOAP, JDBC) and tools (MID Server, Integration Hub).

Technical Skills: Proficiency in HTML, CSS, AngularJS for Service Portal and UI customization.

Additional Skills: Experience in data analytics (Tableau) is a plus.

Strategic Alignment: Ability to align ServiceNow implementations with business goals and create comprehensive roadmaps.

Performance Tuning: Expertise in performance tuning, optimization, and best practices for scalable solutions.

Desired Profile:

Proven track record in creating architectural roadmaps and governance frameworks.

Strong interpersonal and leadership capabilities to guide and mentor teams.

Excellent communication skills to articulate complex solutions to stakeholders.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data.  As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

Location:

USA Omaha 222 South 15th Street, Suite 402S

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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