Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

To launch Smith+Nephew's Service into its next stage of growth, a new Global Service Organization has recently been formed to focus on delivering world class support and service to our customers. This aligns with our ambition to grow the company and position it as a global industry leader. This critical role focuses on strong cross functional collaboration to further build bridges between Global Service and the rest of the company, such as Engineering/R&D, Product Marketing, IT, and Operations within our Sports Medicine organization with a primary objective of ensuring our Global Service functions are fully prepared to service and support our current and future products and solutions.

What will you be doing?

Cross-Functional Partnership:  you will play a key role in the new product development strategy from a service perspective by work closely with our cross-functional business units such as Engineering/R&D and Product Marketing by focusing on a "design for service" mindset. You will be empowered to bring forth new capabilities that allow more serviceable functionality to our products.

Product Service Design: working alongside Global Service Leadership, you will assist in the design and development of new service products, and aligning all technical departments and global service centers to operate through universal processes, ultimately ensuring the demands of our customer base are met and actions align with organizational goals.

Documentation: while establishing strong relationships across the company, you will be responsible for creating and/or maintaining serviceability documents, work instructions, technical troubleshooting guides, and other technical document materials that will support our global service and technical support functions.

Training & Development:  you will take the lead on coordinating training efforts and/or the delivery of training to our various support and service functions to ensure they are fully prepared to service and support our products. Training can come in many forms: onsite/hands-on, remote, self-paced e-Learning, etc.

Program Management: you will be a key stakeholder and/or direct owner of the management and delivery of service-related programs and initiatives aimed to modernize our operational processes. Establish metrics and KPIs to evaluate the effectiveness of service programs and implement improvements based on data analysis and feedback from global service leaders.

What will you need to be successful?

Education:

Bachelor’s degree or equivalent in a medical field preferred.

Experience:

Minimum of 8 years of work experience in the MedTech Devices industry required.

Experience overseeing Service-related programs required.

Very strong communication & writing skills

Ability to work collaboratively across business functions, regions, and cultures

Demonstrated ability to drive change and establish new processes and procedures

Travel Requirements: Up to 10% if required.

You. Unlimited

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve. 

Inclusion, Diversity and Equity- We are committed to welcoming, Celebrating and Thriving on Diversity, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/ ).

Other reasons why you will love it here!

Your Future:  401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement  
Work/Life Balance:  PTO, Paid Holidays, Flex Holidays, Paid Community Service Day  

Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program

Flexibility: Hybrid Work Model (For most professional roles)

Training: Hands-On, Team-Customized, Mentorship

Extra Perks: Discounts on fitness clubs, travel and more!

Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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