**Job Summary** We are seeking a Service Delivery Manager for our B&L team with 7 to 8 years of experience. The ideal candidate will have strong technical skills in MS Excel and preferably domain experience in Consumer Lending Cards & Payments. This hybrid role requires excellent organizational and communication skills to ensure seamless service delivery and client satisfaction. **Responsibilities** + Oversee the delivery of services to clients ensuring high-quality standards are met + Coordinate with various teams to ensure timely and efficient service delivery + Monitor and report on service performance metrics to identify areas for improvement + Develop and implement strategies to enhance service delivery processes + Provide technical support and guidance to team members on MS Excel + Ensure compliance with company policies and industry regulations + Manage client relationships and address any service-related issues promptly + Conduct regular meetings with clients to review service performance and gather feedback + Collaborate with the sales team to identify opportunities for service expansion + Prepare and present service delivery reports to senior management + Maintain up-to-date knowledge of industry trends and best practices + Implement continuous improvement initiatives to enhance service quality + Train and mentor team members to develop their skills and capabilities **Qualifications** + Possess strong technical skills in MS Excel + Have domain experience in Consumer Lending Cards & Payments (nice to have) + Demonstrate excellent organizational and communication skills + Show ability to manage multiple tasks and prioritize effectively + Exhibit strong problem-solving and analytical skills + Display proficiency in managing client relationships + Have experience in monitoring and reporting on service performance metrics + Show capability to develop and implement service delivery strategies + Demonstrate knowledge of industry regulations and compliance requirements + Possess experience in preparing and presenting reports to senior management + Exhibit ability to train and mentor team members + Show commitment to continuous improvement and service quality enhancement + Demonstrate ability to work effectively in a hybrid work model. **Certifications Required** Certified Service Delivery Manager (CSDM) Microsoft Office Specialist (MOS) in Excel Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.