At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place where people can find and buy anything online, this is your chance to make history. Come help us create innovative capabilities for Amazon's Associates, managers, and leaders to support the evolution of People eXperience and Technology (PXT). The Workforce Solutions team builds and delivers world-class products/services for Amazon’s hourly and corporate employees worldwide. We believe that happy Amazon customers start with happy Amazon employees!

This design role will define future experiences that will have the greatest impact on users thorough the employee engagement and career growth user journey. This individual should have a passion for empathizing with the needs and behaviors of people, the business, and how to solve for them through design. This UX designer will need to thrive in ambiguity, working directly with senior leaders, across engineering, operations, research science and product management to identify strategic, undefined opportunity areas to improve our experiences.



Key job responsibilities
• Partners with engineering and product management team members in the execution and delivery of successful products and services, using a customer-focused, iterative design process.
• Leads UX efforts across one or many teams, setting design direction, driving discussion and activities, while participating in delivery, planning, and coordination efforts.
• Determines best UX solutions based on customer feedback and business goals and helps to determine overall direction, identifying challenges and adapting as needed based on the context of the solution and customer.
• Utilize strong storytelling and presentation skills to clearly communicate the design strategy, outcomes, and deliverables to diverse stakeholders.
• Creates high quality deliverables and executes based on UX goals and priorities while driving the success of overall UX team delivery by seeking opportunities to make improvements to team efficiency and process.
• Leverages, fosters and extends the use of established UX techniques, templates, presentations, and assets in the creation of UX analysis, solutions, and materials; proposes new solutions or optimizes existing ones, and fosters UX artifact reuse and consistency across team members and/or projects
• Sets an example and creates opportunities to foster collaborative cross-discipline dynamics.
• Mentor junior UX resources in best practices, processes, and methodologies.


A day in the life
Drawing from customer insights, business requirements, and research data, you will be responsible for ideating on innovative solutions. Strong storytelling and presentation skills are essential, as this UX designer will need to clearly communicate the design strategy, outcomes, and deliverables to diverse stakeholders and senior leadership.

The ideal candidate thrives in a fast-paced work environment that requires strong problem solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication.


About the team
Workforce Solutions (WS) empowers our customers by providing integrated, people-focused solutions that streamline hiring processes for WW Stores, AWS, Devices, and Talent Acquisition. As stewards of the employee lifecycle and experience, we drive initiatives that promote transparency and efficiency in career mobility, workforce engagement, and operational needs management. We prioritize customer-centricity by tailoring our capabilities and processes to align with their preferences and behaviors. Our approach is to start with the customer's needs and match individuals to the right opportunities through our services.