Do you enjoy working on the latest cloud technologies, collaborating with multiple partner teams, and delivering impactful solutions that drive customer engagement? If so, we want to talk to you!

The Devices Software and Services team is seeking a Senior Technical Program Manager to lead multiple large-scale and highly visible operational excellence programs across Device organizations. These programs include peak readiness initiative to improve service scalability and resilience for high-TPS events, and platform modernization involving migration of legacy systems to new AWS platforms to enhance scalability, security, and cost efficiency. This is an opportunity to orchestrate large cross-organizational programs and deliver high-impact results. The Device Software and Services team builds services that enable critical customer experiences across all Amazon devices including Kindle, Fire TV, Fire Tablets, Amazon Echo, Smart Devices, in addition to Amazon experiences on 3rd-party devices. These services include device registration, device setup, over the air software updates, device analytics, cloud to device messaging, and device management services.

If you’d like to join us, here are some skills that are key to success in this role:
• Excellent oral and written communication skills as well as strong analytical and problem-solving skills
• Well-developed organizational skills, successful track record of coordinating between multiple project stakeholders, TPMs, and software development teams
• Foster a culture of candor and respect, facilitating communication at all levels
• Effective negotiation skills; be able to make smart trade-offs (e.g., time vs. effort vs. cost), and drive appropriate schedules, while being willing to readjust priorities to ensure the right customer, technology, and engineering outcomes
• Ability to deliver results and balance short term goals against long term objectives

Key job responsibilities
• Drive high-priority & high-visibility goals across multiple organizations
• Drive monthly & quarterly business reviews and provide program updates to leaders 3 levels above
• Be able to influence organizational roadmap priorities and technical direction
• Represent difficult trade-off decisions and solutions clearly to leaders up to 3 levels above to help them understand decisions and options
• Manage cross-functional and cross-organizational communication to ensure all stakeholders are informed and needs are aligned
• Guide the technical direction and decisions to deliver solutions that meet Amazon high standards for customer satisfaction, efficiency, stability, extensibility, simplicity, and operational excellence