Description At Amazon, we are working to be the most Customer-centric company on earth. A customer experience that we are constantly looking to take to a new level is how we fulfill and deliver customers' orders. We are doing so by building a world class last mile operation capable of exceeding the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and cost effectively as possible. Amazon Hub allows local small businesses to partner with Amazon to provide flexible and cost-effective delivery service to delight customers globally. This is an emerging Amazon Logistics (AMZL) delivery channel, and is on an exponential growth trajectory globally. The Hub Delivery team is looking for a Sr. Supply Chain Manager to drive program insights, standardization and mechanisms across a matrixed and diverse team. This individual will work with cross-functional leaders to gain alignment on common practices, policies, and prioritization across various central teams including product, marketing, network planning and quality as well as stakeholder teams such as ops integration, finance, risk and more. Key job responsibilities Business and Network Planning: This individual will be responsible for mid-term/intra-year business planning, volume planning, acquisition planning. Additionally, they will lead local business reviews at a regular cadence, set goals and targets, and host discussions to shape the network. • Adapt to rapidly changing topline and capacity forecasts to determine optimal channel allocation. • Collaborate closely with AMZL and DSP teams to ensure the proper balance between network efficiency and partner satisfaction. • Leverage planning and communication tools to provide transparency to key stakeholders for capacity, labor, and route planning workstreams on a weekly basis. • Be a change agent who is comfortable pushing on dependencies and gaps to meet previously agreed upon commitments. • Build a volume plan that can accommodate the complexity and scale of the ever-growing (including geography, size, as well as feature deployment) Hub Delivery network. • Develop models that account for quality, cost, speed, and more, with high accuracy and predictability. About the team The Hub Delivery program is part of Amazon's fast growing and always evolving delivery program. We partner with customer-obsessed small business owners who then deliver to Amazon customers. Our partners raise the bar for the delivery experience, in some of the most complex last mile scenarios. Today, we are building the Hub Delivery network in Brazil, Egypt, India, Japan, Mexico, Spain, UAE and the US, while planning for continued expansion where relevant. Basic Qualifications - Bachelor's degree - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - Business level of English (Written, Verbal) Preferred Qualifications - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field - 2+ years of driving process improvements experience - Japanese Fluency / Reading and Writing - Excited about working in a diverse group and contributing to an inclusive culture Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $103,900/year in our lowest geographic market up to $181,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.