Key Responsibilities and General Accountabilities: 

•    Handle complex Customer Portfolio with high impact in the business
•    Establish a close and trustful relationship with the Customer, proactively anticipating issues 
•    Ensure timely collection of receivables by working closely with the customer and other finance teams and resolving the causes of non-payment 
•    Drive timely collection by following up on overdue invoices with customers, collection agencies and end consumers 
•    Manage customer relationship, which includes problem resolution and root cause analysis, identifying and proposing solutions to area manager 
•    Assess & review the credit risk on the customer on regular basis, calculate and suggest the required credit limits 
•    Decide on the release of the blocked orders and ensure timely release  
•    Provide insight in the development of the accounts receivable position of the customer to sales and finance teams 
•    Act as the first point of contact for the process related issues and escalations  
•    Manage the relationship with customer service and other stakeholders in the business  
•    Identify the improvement opportunities and support their implementation  
•    Lead the process and improvement focused projects for Credit and Collections  
•    Support ongoing projects for the implementation of technology solutions 
•    Ensure the lowest possible write off for uncollectable balances  
•    Provide insight into the calculation of the required provision for uncollectable balances 
•    Support requests from partner Finance departments 
•    Establish and maintain strong financial controls over the work performed 
•    Acting as the backup for the Team Leader, supporting on day-to-day team organization and task allocation
•    Support Team Leader in reporting area KPIs and following up on improvements implementation

Key Relationships:

•    Cash Application Teams
•    Customer Service Teams
•    Record to Report Teams
•    Market Finance 

Knowledge, Skills and Abilities:

•    Strong Finance Acumen  
•    Solid experience with SAP  
•    Experience in a Shared Service environment or similar  
•    Ability to read, write and communicate in English and Spanish in a business setting 
•    Ability to pay close attention to detail and high degree of customer orientation 
•    Strong problem solving and analytical skills 
•    Highly results driven and self-motivated team player 
•    Curious and growth mindset; keen to learn and approach subjects outside of comfort zone, look beyond the obvious 
•    Availability to travel for periods of 3 to 4 weeks 

Requisite Education and Experience / Minimum Qualifications:

•    University degree  
•    5 plus years relevant work experience in the accounting / business area
•    Broad and deep theoretical understanding of job function