The Credit Controller is responsible for managing the Credit Control process within the organization. This includes overseeing customer accounts, ensuring timely payments of receivables, reducing the risk of bad debt, and maintaining strong relationships with customers.

Key Responsibilities:

Ensure timely payment collection from customers and manage overdue accounts effectively. Send out monthly statements of accounts to follow up on outstanding payments. Handle and resolve disputes that may delay payments and ensure credit notes are processed within agreed timelines. Review and update customer master data regularly to ensure compliance with payment terms. Maintain accurate records of all accounts and transactions including regular customer balance reconciliations. Update customer accounts with payment transfers from customers on a daily basis. Handle and monitor bank transactions related to Accounts Receivables especially the timely deposits of PDC, L/C & B/G. Update customer related logs to maintain high level of control. Follow up on L/C discrepancies and communicating the same to the relevant teams. Monitor and control the release of shipments for all customers to ensure minimum risk for the company. Assist with the month end / year end closing period of receivables books. Prepare regular reports such as Aging, Collection / Cash Flow Report, Credit Note Analysis and support line manager by sharing relevant information on a timely manner. Provide excellent customer service, addressing any billing or account-related queries promptly. Have a mindset for continuous improvement by looking into areas for potential efficiency. Develop and maintain professional relationships with customers to facilitate smooth payment processes. Give full support to internal and external auditors for all receivables related questions.

 

KPI’s:

Overdue %: Efficiency in collection of receivables. <20% target per global guidelines.

Key Relationships:

Global:  Ad hoc dealing with Group Accounting and adidas subsidiaries. Regional: Communication within EMC subsidiaries on customer and process related topics. Internal:  Sales & Customer Service Teams Operations & Order Book Fulfillment Teams Marketing Team Internal Control Team Accounting & FP&A External: Customers, Banks, Auditors

Knowledge & Skills:

SAP AR Module knowledge (FICO). Expert skills in Microsoft Outlook, Excel and Word. Advanced skills in PowerPoint a plus. Accounting knowledge of IFRS and local GAAP. Strong negotiation and problem-solving abilities. Excellent communication skills, both written and verbal, and attention to detail. Ability to work independently and as part of a team.  Ability to handle pressure and meet deadlines.

Requisite Education and Experience / Minimum Qualifications:

A degree in Finance, Accounting, Business, or a related field is preferred. Functional: > 3 years in Credit Control or Accounting. Industry: Ideally apparel/fashion/shoes or FMCG