Position summary:
This role provide combined leadership in building China service strategy and enhancing key capability around service marketing, product offerings, technical support and customer experience, support China business growth and continuously pursue organizational efficiency enhancement and operational transformation.
Essential Duties & Responsibilities: (Detailed Description)
Lead China service strategy planning for short- and long-term covering sales and profit growth, cost effectiveness, pricing strategy and governance, customer segmentation with defined service offerings
Based on corp goals and objectives, develop China service marketing and operational strategic roadmap improving capability, infrastructure and connectivity, promote Lean culture and continuous improvement environment
Lead and responsible for creating, executing, coordinating comprehensive China service marketing and operational plans, leverage field engineers, service center with service operation teams to meet the goals and requirements
Work with cross functional teams to drive sales revenue growth and improve service P/L through implementation of service sales/marketing strategy and key programs to meet financial commitment
Manage relationship with all commercial organizations, ensure appropriate refection of customer needs, demand and expectations
Work closely with commercial organization to develop an optimal product portfolio/service offerings based on product features/positions, market and environment with commercialization plan
Lead product pricing strategy development and define product lifecycle improvement plan and service solutions
Lead service data and business insights management through system enhancement, process engineering and cross functional collaborations
Define and lead service program portfolio and ensure effective project leadership as key change leader. focusing on customer satisfaction, financial target, productivity improvement and best practices
Organize and present service business for China as needed
Education & Experience:
Bachelor/Master‘s degree preferably in Science, Business Administration or equivalent
Strong experience in medical device service industry
Strong service sales/marketing and commercial experience with sufficient insights and judgment in market, customer needs, NPI, lifecycle mgmt., and pricing etc.
Multinational company working experience preferred
Excellent English skills both written and oral
At least 12-18 years of related experience with proven track record of leadership positions
Able to travel inside China and overseas
Physical & Mental Requirements:
Result oriented with demonstrated ability to simultaneously handle multiple projects with good handle of prioritizations
Well-organized & focused with strong logical thinking
Demonstrated ability to manage service business and technical teams, complex projects, be strategic and have excellent planning skills
Professional communication & influencing skills to deal with internal & external clients at the senior level with confidence
Versatility, flexibility, and a willingness to work within constantly changing environment with enthusiasm
Demonstrated analytical ability, and ability to make effective decisions
Passionate and a great sense of responsibility
Leadership (People Management requirement)
Demonstrated ability to manage a multi-discipline, multi-task, team-based organization and assume responsibility of supply chain operations, data mgmt and tech service
Experience with recruiting, people development, driving team engagement and retaining top talent.
Demonstrated ability to influence across the organization
Demonstrated verbal, written, and interpersonal communication skills
Demonstrated ability to work in a team environment, interact effectively with management from other functions
Travel Percentage: None