Job Title:

Senior Salesforce Product Owner

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Job Title: Senior Salesforce Product Owner

Job Summary: Concentrix is hiring a Salesforce Product Owner to lead product strategy and development for a key telecom client. This role involves defining the product vision, managing the backlog, and driving Agile delivery. The ideal candidate has deep Salesforce experience across Sales, Service, and Experience Cloud. Strong collaboration skills and telecom industry experience are preferred.

 

Responsibilities:

Lead team scrums to define the product vision, roadmap, and growth opportunities while communicating updates with partners throughout the project lifecycle.Collaborate with internal and external contacts to analyze needs and ensure that the product roadmap aligns with strategic goals.Work with product managers and business teams to create a product backlog guided by business value or Return on investment.Stay up to date on trends and best practices in agile project management.Plan and prioritize product development and manage the product feature backlog.Develop detailed product feature specifications and ensure clarity of understanding among relevant teams.Assess value, develop business cases, and prioritize user stories, epics, and themes to ensure understanding of product strategy.Reduce roadblocks that may hinder the achievement of sprint/release goals.Lead product-release plans and set clear expectations for delivering new functionalities.Be a product ambassador internally and externally, sharing knowledge and addressing inquiries related to the product.

Qualifications:

5+ experience as a Product Owner in a Salesforce role; experience in the telecom industry.Familiarity with Sales/Service & Experience Cloud.Exposure to Portals or POS Systems would be advantageous.In-depth knowledge of agile methodology for project management.Experience with business value associated with features.Experience managing conflicting needs of partners.

This position will be posted till 06/02/2025

#Li Hybrid

#Concentrix

The base salary range for this position is $91,457 - $137,186, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data.  As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

 

Location:

USA, Dallas, TX

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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