Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back. **Role Summary** Would you like to play a key role in the success of our rapidly growing Software as a Service (SaaS) business? If so, Splunk is looking for an experienced, results-driven candidate with extraordinary leadership skills. We are seeking a proactive and process-oriented professional to join the Global Renewals Strategy and Operations team. This role will be instrumental in driving operational excellence by designing and leading intake processes for team requests, documenting procedures, and acting as a subject matter expert for renewals best practices. The ideal candidate will identify and resolve inefficiencies, support continuous improvement initiatives, and stay current on Splunk’s pricing, quoting, and subscription management tools to ensure accurate reporting and risk mitigation. This position plays a key role in enhancing the effectiveness and efficiency of the Renewals organization through thoughtful process development and strategic support. The successful candidate will have a deep understanding of ARR, quoting, and renewals. In addition, they will have a consistent track record of success renewing Term Licenses and/or Cloud Subscriptions with growth and the ability to build beneficial, positive relationships with customers, the broader account management team, and channel partners. This position carries a sales quota with measures based on key program outcome metrics. **What you'll get to do** + Design, implement, and lead an intake process for requests advised to the Global Renewals Strategy and Operations team, and prioritize them based on urgency and potential impact. + Document new processes into Job Aids and Standard Operating Process (SOPs). + Act as a subject matter expert (SME) for renewals representatives on best practices, process alignment, and new initiatives impacting the organization + Identify inefficiencies and blockers within the Renewals organization and propose actionable solutions to improve processes across the Global Renewals organization. + Keep current on Splunk’s pricing strategies, quoting systems, contracting tools, and subscription management tools to identify and mitigate risks to operational coverage and reporting. + Support evolving operational processes aimed at improving renewal efficiency, effectiveness, accuracy and insight generated from renewals performance. **Qualifications** + Sales or Renewals experience with Platform-as-a-Service (PaaS), Infrastructure-as-a-Service (IaaS), Software-as-a-Service (SaaS), and data /analytics across a diverse customer base with a demonstrated ability to meet or exceed a sales target for retention and/or growth. + Program management experience with demonstrated ability to drive innovation and scale: you instigate and welcome change that improve efficiency and business outcomes. + Ability to proactively design and improve processes while ensuring adoption across a highly matrixed organization. + Excellent organizational skills with proven attention to detail paired with the ability to prioritize tasks, take initiative and drive successful outcomes for your team while adhering to deadlines. + Practical, current, hands-on knowledge of Enterprise Sales Infrastructure, such as Salesforce CRM/CPQ and Renewals Management/Recurring Revenue Management software (i.e. Gainsight or similar Customer Success Management platforms). + Experience driving and implementing innovation to help drive efficiency and scale. + Ability to create and communicate business value through data, networking, app dev, and analytics technology. + C-level poised, confident executive presence and polish, and excellent listening skills. + Strong ability to lead and ensure success of multiple programs at once. + Collaborate cross-functionally to ensure adoption and lifetime value by aligning solutions to high priority customer initiatives, adoption, value realization, and ultimately high customer satisfaction. + Expertise in team selling with sales, customer success, pre-sales, partners, and services. + Experience in a sales function that includes both direct customer interaction and working within a channel sales model. + Has a team mentality. Willing to grow and help other RSR teammates grow by offering and accepting wisdom and help when needed. + Strong desire and willingness to learn. **Splunk is an Equal Opportunity Employer** Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Note: **Base Pay Range** SF Bay Area, Seattle Metro, and New York City Metro Area Base Pay Range: $132,000.00 - 181,500.00 per year California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts Base Pay Range: $118,800.00 - 163,350.00 per year All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area. Base Pay Range: $105,600.00 - 145,200.00 per year Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. **In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.** Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our next-level benefits at https://splunkbenefits.com .