Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back. **Role Summary** Would you like to play a key role in the success of our rapidly growing Software as a Service (SaaS) business? If so, Splunk is looking for an experienced, results-driven candidate with extraordinary leadership skills. We are seeking a proactive and process-oriented professional to join the Global Renewals Strategy and Operations team. This role will be instrumental in driving operational excellence by designing and leading intake processes for team requests, documenting procedures, and acting as a subject matter expert for renewals best practices. The ideal candidate will identify and resolve inefficiencies, support continuous improvement initiatives, and stay current on Splunk’s pricing, quoting, and subscription management tools to ensure accurate reporting and risk mitigation. This position plays a key role in enhancing the effectiveness and efficiency of the Renewals organization through thoughtful process development and strategic support. The successful candidate will have a deep understanding of ARR, quoting, and renewals. In addition, they will have a consistent track record of success renewing Term Licenses and/or Cloud Subscriptions with growth and the ability to build beneficial, positive relationships with customers, the broader account management team, and channel partners. This position carries a sales quota with measures based on key program outcome metrics. **What you'll get to do** + Design, implement, and lead an intake process for requests advised to the Global Renewals Strategy and Operations team, and prioritize them based on urgency and potential impact. + Document new processes into Job Aids and Standard Operating Process (SOPs). + Act as a subject matter expert (SME) for renewals representatives on best practices, process alignment, and new initiatives impacting the organization + Identify inefficiencies and blockers within the Renewals organization and propose actionable solutions to improve processes across the Global Renewals organization. + Keep current on Splunk’s pricing strategies, quoting systems, contracting tools, and subscription management tools to identify and mitigate risks to operational coverage and reporting. + Support evolving operational processes aimed at improving renewal efficiency, effectiveness, accuracy and insight generated from renewals performance. **Qualifications** + Sales or Renewals experience with Platform-as-a-Service (PaaS), Infrastructure-as-a-Service (IaaS), Software-as-a-Service (SaaS), and data /analytics across a diverse customer base with a demonstrated ability to meet or exceed a sales target for retention and/or growth. + Program management experience with demonstrated ability to drive innovation and scale: you instigate and welcome change that improve efficiency and business outcomes. + Ability to proactively design and improve processes while ensuring adoption across a highly matrixed organization. + Excellent organizational skills with proven attention to detail paired with the ability to prioritize tasks, take initiative and drive successful outcomes for your team while adhering to deadlines. + Practical, current, hands-on knowledge of Enterprise Sales Infrastructure, such as Salesforce CRM/CPQ and Renewals Management/Recurring Revenue Management software (i.e. Gainsight or similar Customer Success Management platforms). + Experience driving and implementing innovation to help drive efficiency and scale. + Ability to create and communicate business value through data, networking, app dev, and analytics technology. + C-level poised, confident executive presence and polish, and excellent listening skills. + Strong ability to lead and ensure success of multiple programs at once. + Collaborate cross-functionally to ensure adoption and lifetime value by aligning solutions to high priority customer initiatives, adoption, value realization, and ultimately high customer satisfaction. + Expertise in team selling with sales, customer success, pre-sales, partners, and services. + Experience in a sales function that includes both direct customer interaction and working within a channel sales model. + Has a team mentality. Willing to grow and help other RSR teammates grow by offering and accepting wisdom and help when needed. + Strong desire and willingness to learn. **Salary Range:** $79,700 - $150,000 When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long -term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.