At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life** Medtronic is hiring a Senior IT Manager, IT and Managed Services, will be responsible for two critical components in support of the Vendor Management Office. First, this position will be a strategist, subject matter expert, and experienced professional with large, Indian-based MSP and BPO firms, understanding how to best manage large, complex contracts and relationships in order to maximize value creation and drive continuous improvement. Second, this position will serve as the local team lead India leader for the department portfolio, coaching and mentoring all VMO employees based at MEIC, Hyderabad, India. This role will report to Director, Global IT, India and also have close working relationship with Sr. Director, IT and Managed Services, US. The success in this role will involve consulting with internal customers to understand their needs and then working with our most strategic IT service suppliers to meet and exceed those requirements. This position requires someone who is optimistic and entrepreneurial, with a bias for action – who embraces their role as a change agent to drive gains in supplier quality, cost, accountability, and innovation. This role is a key part of Medtronic’s global workforce strategy, which has been designed to leverage its service delivery partners for both recurring “run” functions and variable “plan” and “build” requirements. **Responsibilities may include the following and other duties may be assigned.** + Key responsibility to help develop the vendor management strategy for Global IT’s services suppliers. Takes a long-term view that considers cost, quality, supplier mix, capability areas, competitive leverage, and preferred providers. + Works collaboratively with the VMO team, internal customers, and external third-party IT services providers to align strategy with execution. + Provides local team leadership for all VMO employees at MEIC. Creates a culture of excellence and sense of teamwork, growing and developing each person while ensuring harmony and cohesiveness across the global VMO function. + Creates and maintains relationships with our Top 10 Indian-based IT services suppliers. Responsible for site visits, audits, and local, face-to-face investment in our strategic partners. Able to leverage these relationships to map out priorities, influence outcomes, and ensure Medtronic’s needs are met by our suppliers. + Communicates past, present, and future IT services narratives effectively. Takes a data-driven, objective view of performance and uses internal and external feedback to create continuous improvement in service delivery. + Delivers measurable quality and performance improvements year-over-year, as seen in both monthly SLA/KPI metrics and customer satisfaction scores. + Delivers measurable financial value year-over-year, coming from cost savings, cost avoidance, and supplier-driven AI, automation, process and resource efficiency. **Required Knowledge and Experience:** + 18+ years of IT experience with a bachelor’s degree in Engineering, MCA, or MSc. + 18+ years working in some combination of IT operations, procurement, or vendor management; where influencing supplier behavior was a core part of the position. + 12+ years working with IT services suppliers, with particular emphasis on large, multinational firms such as Cognizant, TCS, Wipro, HCL, Accenture, IBM, etc. + 7+ years creating and driving vendor strategy, aligning customer requirements with third-party services, delivering successful outcomes via internal/external teams. + Experience working with global teams in a follow-the-sun model; effective working with people and teams across APAC, EMEA, and the Americas. **Nice to have:** + Strong written, oral, and interpersonal communication skills, specifically as it relates to coaching and mentoring employees and working with service providers. + Ability to influence – both internally and externally – using an objective, data-driven approach to reach the right solution. + Strong presentation skills – in support of both monthly recurring reporting and ad hoc strategy and analysis that must be communicated to internal customers. + Intellectually curious and entrepreneurial – always looking for new approaches to problems, and new opportunities for improvement. + Optimistic and solution focused – brings a positive outlook to the team, with a belief that we can always find a better, faster, cheaper way to deliver vs. the status quo. + Experience working with India-based IT services firms, specifically in a customer-supplier context where vendor management was a key part of the position. + Experience working with U.S. multinational firms, customers, and/or leadership teams; able to communicate and influence across cultures and time zones. + Strong team management, cross functional leadership, lead by influence and negotiation skills. **Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  **Benefits & Compensation** **Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. **About Medtronic** We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com) We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. **We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. **We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. **This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will… + **Build** a better future, amplifying your impact on the causes that matter to you and the world + **Grow** a career reflective of your passion and abilities + **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: **Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. **Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. **Better outcomes for our world** . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. **Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) . For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email AskHR@medtronic.com To request removal of your personal information from our systems please email RS.HRCompliance@medtronic.com