Make a meaningful difference to patients around the world. Our talented people are central to the future of Edwards Lifesciences, which is why our Human Resources teams help design, guide, and deliver inspiring experiences for our people. With a fundamental understanding of how to build a supportive community and organizational capability, you’ll deliver solutions to attract and retain talent. Your work will enable our teams to thrive as they help patients live healthier and more productive lives.

As a Senior HR Solutions Rep you will be the first point of contact for HR inquiries, identifying and delivering solutions to employees and People Leaders. This role executes processes, delivers services, and conducts the day-to-day operations in their assigned function/service area team. This position is empowered to support and perform transactional activities required to enable HR business processes and drive a best-in-class employee experience.

This role will require you to be onsite full-time in Irvine, CA.

How you’ll make an impact:

Perform HR Solutions tasks with high complexity under limited to no direction.Act as first point-of-contact for all HR inquiries, with an employee-centric mindset, expressing empathy in customer service delivery to create a positive, memorable experience for every customer.Execute daily service operations by responding to complex service demands and issues as they arise (e.g., volume of calls, staff absence, chat and service portal inquiries, etc.), identifying solutions, and providing HR-related information to employees and people leaders.Delegate and escalate inquiries as appropriate but remain responsible for the HR case through completion by tracking progress and providing continuous feedback to requestors on status of their inquiries.Lead, plan, and execute HR tasks and activities for their assigned function(s).Provide coaching and knowledge transfer to other team members.Leverage E2E process documentation, procedures, work instructions, and Knowledge Base and Case Management content to resolve inquiries quickly and execute day-to-day operational activities and tasks.Consolidate and communicate emerging issues/trends from the team’s interactions and provide insight that supports continuous improvements (e.g., to reduce inquiry volume, reduce task execution turnaround time) and improve the customer experience.Engage in improving HR Knowledge Base and Case Management content for their assigned function, based on their user experience.Other incidental duties

What you’ll need (required):

H.S. Diploma and 4+ years experience in Human Resources

What else we look for (Preferred):

Bachelor’s Degree highly preferredUnderstanding of Benefits and LOA highly preferredExperience with Microsoft tools and applications highly preferredPrior experience creating and delivering basic reports in Excel highly preferredExcellent stakeholder management with the ability to interact and support all levels of management and employees to complete projects and resolve issuesExperience managing HR system dataFull knowledge and understanding of HR SolutionsExperience and understanding of enabling technologies (e.g., case management, employee and manager self-service) and how they work within a customer service business environment (ServiceNow preferred)Experience with an ERP system (Workday preferred)Ability to operate effectively and proactively in a customer service environment with a customer focus and employee experience mindsetAbility to use appropriate judgment and critical thinking skills involved in escalating issues or other resources in decision making or processingAbility to manage high workloads and conflicting priorities, both in support of the HR team and their customers or employeesAttention to detail and high work standards in support of accurate deliveryGeneral understanding of employment legislation and compliance for the relevant jurisdictionExcellent verbal and written communication skillsSolid analytical and problem-solving skills requiredAdhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.

For California (CA), the base pay range for this position is $60,000 to $84,000 (highly experienced).

The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience). 

Applications will be accepted while this position is posted on our Careers website.   

Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.

COVID Vaccination Requirement

Edwards is committed to protecting our vulnerable patients and the healthcare providers who are treating them. As such, all patient-facing and in-hospital positions require COVID-19 vaccination. If hired into a covered role, as a condition of employment, you will be required to submit proof that you have been vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in locations where it is prohibited by law to impose vaccination.