We are looking for a highly motivated, results-oriented individual with executive presence to design, orchestrate, and deliver enablement programs focused on processes and practices that enhance customer engagement and satisfaction, reporting to the Customer Success Enablement Leader.
In close partnership with Customer Success Directors, Leadership, and cross-functional teams, this role will define comprehensive, modern enablement plans for Customer Success Executives and Directors. These plans will be rooted in best practices and designed to improve how our teams engage with customers, ultimately supporting customer success, renewals, and expansion efforts.
Key aspects of this role include developing scalable enablement programs that support a global model—as we continue to grow in international markets—and designing a dedicated homepage to organize and present enablement resources, including training and tools, that align with each stage of the Customer Lifecycle.
The Enablement Performance Manager plays a crucial role in optimizing and enhancing the Customer Success lifecycle processes and strategies. This person is responsible for designing and implementing enablement plans that support onboarding for new employees, provide continuous development across all levels, and enhance managerial effectiveness. Monitoring the adoption and application of shared knowledge and best practices is also a critical responsibility.
We are seeking individuals who are as dedicated to empowering others as we are. Our commitment lies in the growth and development of the Customer Success Executives we support, as well as in offering meaningful career growth opportunities for our internal team.
Enablement Performance Manager work closely with Customer Success Directors and Leadership to understand business needs, diagnose challenges, and design impactful enablement plans. We are looking for an experienced professional who excels in navigating complex, matrixed organizations with a customer-centric mindset. You will act as a consultative business partner, capable of securing executive sponsorship to measurably improve customer engagement, satisfaction and success through a well-equipped Customer Success team, as well as delivering and orchestrating plans,
This role will also collaborate with Human Resources and Customer Success Leadership to define and implement competency-based enablement plans.
The Enablement Performance Manager role is ideal for individuals passionate about training/enablement, process optimization and strategic thinking. Successful candidates will bring a blend of analytical, creative, and interpersonal skills to help drive excellence within the Customer Success organization. The candidate should bring sound judgment, a proactive leadership mindset, and the ability to manage a diverse and fast-paced workload.
About the business
The Customer Success management organization is intended to be a catalyst for maximizing the value of Oracle Health’s solutions. As such, success managers should help unlock the full potential of Oracle Health by focusing on business outcomes. Indeed, the Customer Success Managers play a key role in driving business outcomes across: (1) customer, (2) product, (3) consulting, and (4) sales.
CUSTOMER SUCCESS
We are the single source of truth across the complete customer lifecycle. Our goal is to live in the currency of customer success, driving winning NPS, CLV, net retention (NDR), contract base growth (CBG), renewals on ATR, and referenceable logos.
PRODUCT SUCCESS
We demonstrate the art of the possible across Oracle Health’s unified suite of offerings, driving adoption and ensuring alignment among customer processes, data, and product(s).
CONSULTING/IMPLEMENTOR SUCCESS
We work with consulting to ensure delivery and go-live success is the gateway to customer success.
GTM SUCCESS
We are the catalyst for advancing ONE Oracle, being the glue for ensuring winning customer success from pre-sales to Day 2. Simply, Oracle Health’s Account Management organization amplifies customer trust, conversions, and renewals via a solution and time to value focus. In turn, we create customers for life.