At Ecolab, making the world a cleaner, safer place is our business. We are committed to growth and providing our customers with the most effective and efficient food safety, cleaning, and infection control programs available.

We are seeking a dynamic and experienced Senior Digital Platform Manager to join our team and drive the adoption and optimization of Microsoft Dynamics 365 for sales and field service. The successful candidate will be the platform owner for our Industrial Customer Relationship Management platform and be accountable for business outcomes by driving standard training, growth and adoption while delivering a positive user experience. The Digital Platform Manager will work closely with divisional, development, marketing, sales, business readiness teams, and Microsoft or other partners to serve the digital solution needs of our internal field sales and service team. This role is responsible for all aspects and process utilized in the design, build-out, delivery, adoption and business outcomes of the CRM platform. Digital solutions vision, strategic roadmap, business model, product ownership, digital marketing, sales and service channel adoption of digital offering will be key success factors for the candidate.

This position will be part of the Ecolab Digital Organization for the Industrial Water Sector and report to Director Ecolab Digital – Industrial Sales and Service.

What You Will Do:

Lead the strategic planning, implementation, and management of Microsoft Dynamics 365 for sales and field service.Drive the adoption of CRM technology across the global organization, ensuring seamless integration and user engagement.Develop and execute strategies to leverage Dynamics 365 to increase leads, sales, and overall business growth.Collaborate with sales and field service teams across global markets to identify and implement process improvements that enhance efficiency and customer satisfaction.Monitor and analyze system performance, user feedback, and key metrics to continuously optimize the platform.Understand business strategy, gather market intelligence and seek VOC and VOB, and translate strategy, findings and insights into industry leading product strategies and concepts. Responsible for the analysis of feasibility, cost ramifications, economies, or other aspects of CRM platform.Define the strategic vision and roadmap of CRM, based on Voice of Business, Voice of Customer and competitive intelligence. Leverage cross functional groups to couple knowledge of business needs with existing and future technology capabilities.Define business outcome of CRM platform as measured by relevant KPI. Responsible for communicating the product vision effectively to key partnersFormulate the business value and partner with key stakeholders to identify and prioritize high level business requirements and features to deliver to field users, through the analysis of opportunity, risk and dependency.Partner in development of business processes and solutions to meet new business needs. Oversight and leadership of the end-to-end digital customer experience and make business decision to maximize field value and business ROI.Assist team in management of project expectation, deadlines and schedules with various stakeholders across multiple functionsLead business planning and own product value realization to ensure release readiness for digital product features and services.Supports change leadership, communications and training​ to ensure that internal field sales and service associates embrace the digital offerings.Stay updated on the latest Dynamics 365 features and industry trends to ensure the platform remains cutting-edge.Manage vendor relationships and coordinate with IT and other departments to ensure successful project delivery.Track and report on metrics and take corrective action working with leads in Sales and marketing as required.

Minimum Qualifications:

Bachelor's Degree and 10 years of working experience; An advanced degree or MBA is strongly preferredMinimum of 8 years of work experience in a business-to-business environment working with Microsoft Dynamics 365 CRM management and execution as well as a proven track record of working closely with business leadership and accountability.Extensive experience in managing and growing the adoption of CRM systems, specifically Microsoft Dynamics 365.Experience managing direct reportsProven track record of leveraging standard CRM technologies to increase leads, sales, and improve service delivery.No immigration sponsorship available for this position

Preferred Qualifications:

Execution: Ability to grasp the big picture and chart a course, including delivering on immediate needs to deliver projects that incrementally build toward the big picture. Strong problem-solving skills. Strong project management skills to successfully execute multiple projects across various functions and locations and seamlessly deliver the target value proposition to internal and external customers.Strategic Thinking: Demonstrated skill in strategic thinking, with a customer-focused slant. Excellent capacity and the creative energy to synthesize market, technical, and business insights into outstanding decision making that deliver customer value and significantly outpace the competition.People- and Relationship-oriented. Thinks about how people will be affected and skilled at dealing with others. Focused on building and maintaining key relationships to get things done.Cross-Functional Collaboration: Natural collaborator and influencer with a preference for working with cross-regional, cross-functional teams to champion the vision and deliver results on tight timelines.Communication: Excellent written, oral, and visual communication skills to communicate effectively at all levels of the organization, both within and outside the business. Encourages discussion.Technology Savvy: Stays abreast of technology developments pertinent to Digital innovation.Strong business acumen - can quickly get the essence of the business and grasp the connectivity among technology, business and customer value. Has in depth knowledge and ability to influence business strategy.Excellent collaboration skills - leading execution across teams, influencing across organizations, experience of working across levels from business leaders and developers.Demonstrated experience and success in executing and innovating in the CRM technology space, spanning field sales and service applications and mobile solutions with cross-functional, interdisciplinary teams across matrix organizations.Strong understanding of sales and field service processes and best practices.Excellent project management skills with the ability to lead cross-functional teams.Exceptional analytical and problem-solving abilities.Strong communication and interpersonal skills.Familiarity with Agile and Lean processes and techniques to test, learn and build solutions that deliver on commercial value.Ability to work in a fast-paced, dynamic environment.

Annual or Hourly Compensation Range

The base salary range for this position is $161,800.00 - $242,800.00. This position is eligible for annual bonus pay based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Benefits 

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits. 

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here. 

Potential Customer Requirements Notice

To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

- Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

 

Americans with Disabilities Act (ADA) 

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.  

Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.