Customer engagement model design and pilot by leveraging Multi-channel integration.Customer Journey design and digital Use case implementation with key stakeholdersEmerge customer engagement models cross industry and adopt advanced technologies to enhance customer experienceDevelop and embed digital solutions/Platforms and support Innovation&Digital Director to drive digital transformation.Multi- Stakeholder Management including Global and Local cross- functional team.support Innovation&Digtial Director for digital capability building to further equip sales force and other customer-facing team with digital assets, in their digital transformation journeyIntegrate current digital resources, coordinates and collaborates with BU heads, Brand Managers, Sales and Trade teams and others to design, build and sustain high business impact