Job Description

Are you passionate about animal health and making a positive impact on the world? Join our research-driven biopharmaceutical company as a Senior Customer Services Associate in Veterinary Pharmaceuticals. We are dedicated to inventing medicine and vaccine innovations that make a difference for patients across the globe. We are looking for three people to join our Customer Support team.

 

In this role, you will provide a high quality, professional support to the team who provide service in relation to enquiries, requests for information, complaints and orders coming into the company via telephone, email and other means.  You will ensure that all enquiries and communications are dealt with in a friendly and professional manner whilst ensuring accurate and timely recording, processing and management of any enquiries/tasks.

 

Daily responsibilities:

Manage all incoming Customer Service queries & Business enquiriesAccurately process Customer orders using SAP and other Business SystemsHandle customer complaints, disputes, and queriesProvide knowledgeable support and answers about products and servicesWork closely with Finance team to resolve pricing/invoicing queries and credit claimsProactively identify and implement system efficiencies to eliminate waste

Experience/skills required:

Experience in a Customer Services/order processing roleComputer literacy (experience of CRM systems, ideally SAP) and excellent Excel skills essentialAn excellent problem solver and a decision makerThe ability to use your own initiative but also to know when to refer to a senior team memberPersonable with a consistently positive demeanorAnalytical and proactive when presented with obstacles

Closing date for applications: 2nd June 2025

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Business Management, Business Management, Business Relationship Management (BRM), Consumer Financing, Consumer Protection Laws, Customer Experience Management, Customer Queries, Customer Relationship Management (CRM), Customer Satisfaction Surveys, Customer Service, Customer Service Management, Customer-Support, Customer Value Management, Decision Making, Detail-Oriented, Electronic Data Interchange (EDI), Goal-Oriented, Insurance Claim Handling, Logistics Management, Marketing Initiatives, Order Processing, Problem Resolution, Problem Solving, Product Sales Training, Promotional Activities {+ 5 more}

 Preferred Skills:

Job Posting End Date:

06/2/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R350521