Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

Customer Care Professional based in Barcelona, and will be reporting to Customer Care Team Leader working in a Hybrid model.

What will you be doing?

You will deliver an outstanding customer experience by providing expert, high-quality support and efficiently resolving inquiries and issues using official company tools like Service Cloud. Serving as a key liaison between customers and relevant internal departments, you will ensure clear and proactive communication to drive maximum satisfaction. Your responsibilities will include managing post-sale follow-ups, returns, and precise billing for surgical devices. You will work closely with cross-functional teams to uphold high service standards, identify improvement opportunities, and ensure strict compliance with all internal and external regulations.

What will you need to be successful?

Knows the businessCustomer-focusedBuilds strong relationshipsEmbraces innovation and changeRespects commitmentsValues our people (motivational leadership)Microsoft OfficeSAPSpanish and English Fluent

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website (https://www.smith-nephew.com/)Your Future: Generous annual bonus, Save As You Earn share options.Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!Flexibility: Hybrid Working Model (For most professional roles).Training: Hands-On, Team-Customised, Mentorship.Meal allowance

Applications:

If you share our passion for pioneering innovation and can demonstrate how you meet the criteria outlined, we would love to hear from you.

We continue to actively build an environment where every individual can fulfil their potential and be proud ambassadors for Smith & Nephew, our customers and their patients.

We value the diversity of our people and welcome applications from everyone.

#li – ar2

#LI-Hybrid

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