You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role The Sea Logistics Healthcare/Reefer Operational Care Manager is responsible for managing the Healthcare/Reefer\r\nOperational team(s). They are the expert in operational processes and drive a team to provide first-class services\r\naccording to the global and national sea logistics standards. Responsible for operational excellence to support the\r\ngrowth, gross profit and indirect expenses for Healthcare/Reefer Team. Oversees and coordinates a team of\r\nOperations Supervisors, Team Leads and Specialists, within the Operational Care Center (OCC). Take the lead to\r\noptimize the operational process and KPI (Key Performance Indicators) performance within the team. The\r\nOperations Manager ensures that they provide the best operational support for the new business opportunities and\r\nimprove underperforming business and are responsible for driving continuous improvement initiatives across the\r\ndepartment. Your Responsibilities Provide Leadership and direction to the\r\nOperational Care team, including supervisors, while establishing and maintaining a positive employee experience.Ensure that disciplinary and poor performance\r\nissues are dealt with quickly and correctly.Ensure operational productivity KPI’s are\r\nachieved or exceeded, while maintaining the highest level of data quality and\r\ncompliance needs.Collaborate with operations management for\r\nimplementation of any process changes, while driving continuous improvement\r\ninitiatives for the OCC.Ensure regular alignment with operations\r\nmanagement on proper KPI/productivity reporting and other applicable reports.Review, understand and be knowledgeable of KN\r\nQSHE policies and regulations as well as GxP (Good Practices) compliance.Attend frequent Business Review Meetings with\r\neach area Healthcare leader.Immediately report all improvements, concerns,\r\nand failures to the correct National team.Coordinate with national healthcare teams. Identify\r\nand communicate potential gaps in processes to OCC &CCL Leadership Teams to continuously improve\r\nprocesses and practices to increase productivity and efficiency. Your Skills and Experiences Bachelor's degree in International Relations or a related field.+ 4 years of experience in reefer sea logistics operations.+ 2 years of experience in people management.Commercial development experience is a plus.Fluent in English. Good Reasons to Join At Kuehne+Nagel, we are committed to matching that excitement with a company culture that puts people first. You can expect excellent training programs, a competitive compensation, tuition reimbursements, employee discounts, benefits package and more. We are one of the world's leading logistics companies with offices worldwide. With us, you not only land your next job, but an opportunity for a career. Join us now!