Job Title: Scrum Master – Rabat Job Description We’re Concentrix — the intelligent transformation partner powering the world’s top brands. From simplifying digital experiences to leading global change, we blend tech, talent, and vision to build what’s next. Join us in Rabat as a **Scrum Master** and take the lead on agile delivery in fast-moving CRM and IT transformation projects. If you're a leader with a passion for collaboration, Agile frameworks, and continuous improvement — this is your chance to thrive. **Career growth and personal development** At Concentrix, we don’t just build technology — we build careers. You’ll have access to continuous learning, mentorship, and career advancement programs tailored to your growth. Most of our leaders were once in your shoes — and we make sure the path forward is clear, rewarding, and full of opportunity. **What you will do in this role** As a Scrum Master, you will: + Facilitate Agile ceremonies (stand-ups, sprint planning, retrospectives, etc.) + Coach teams on Agile and SAFe practices for continuous delivery excellence + Coordinate CRM projects in a Salesforce ecosystem and drive sprint execution + Support cross-functional collaboration between business, IT, and delivery teams + Translate user needs into actionable functional requirements + Participate in validation campaigns and testing cycles + Ensure strong communication flow across stakeholders and delivery teams **Your qualifications** We embrace bold thinkers and proactive problem-solvers from all backgrounds. Concentrix is a great match if you have: + Scrum certification (e.g., CSM, PSM) + Proven experience with Agile / SAFe practices + Deep knowledge of CRM ecosystems (Salesfroces) + Experience in digital transformation or IT projects + Strong functional understanding of business/user needs (UML, BPMN) + Excellent communication and stakeholder management skills + Participation in test & validation campaigns + Experience working with SaaS solutions + Background in REST or SOAP API projects It will be a plus if you: + Hold a Salesforce or ITIL certification + Have experience with UML, BPMN, or ITSM tools Not a perfect match on paper? No worries. If you're excited by this role, we encourage you to apply — we’re here to support your growth. **What’s in it for you** We challenge conventions to create better outcomes for people — and that starts with our own. Here’s what we offer: + Full-time, indefinite contract + Hybrid work model in Rabat + Competitive salary and bonus opportunities + Work on CRM and IT projects with global reach + Training, certifications, and Agile career paths + Supportive culture with room to grow and lead **Power the best version of you!** If you're ready to champion agile excellence, drive impact, and grow with purpose — join our 440k+ game-changers worldwide. Hit apply and start shaping your next chapter. Location: MAR Rabat - 43, Boulevard Ibn Sina, Agdal Language Requirements: English, French Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**