Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. As Sales Order Management Senior Analyst (Italian Speaker) within our Order to Cash team, you’ll responsible for managing and analyzing customer orders and interactions to ensure a seamless and efficient process.
We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?
Main responsibilitiesOrder taking - Timely and accurate creation of customer orders received from different channels eg EDI, email, in the ERP. For email orders, review order creation in EskerOrder validation and acceptance - Perform necessary checks based on incompleteness, blocks, reason for rejectionsUpdate orders in case necessaryOrder allocation - Automatic quantity allocation to orders based on stock availability, product allocation setup and customer prioritizationFollow customer fulfilment indication in case order allocation needs to be updatedBackorder processingFor non-confirmed order lines backorder processing through reprocessing or closing is being performed automatically or manuallyDelivery processing - Generating deliveries on time with all necessary information and communicate them with the warehouse to initiate the distribution processInvoicing - Successful creation of invoice and accounting document and communicate to the customerContacting customers in written and internal stakeholders via Sales ForceAnswer customer queries via Sales ForceThis activity is driven by “first call resolution” practice especially for requestsProvide exceptional customer service and supportResponsible for organizing local and hub interaction for the related processes to ensure flawless execution, especially on the aspects of impacted customer stock management with Customer Fulfillment representativeEnsure continuous improvement of the order management processAbout you
Experience
Soft and technical skills
Strong professional knowledge of Order and Customer Contact ManagementAbility to interact with customers and neighboring functions in a professional mannerAttentive to customer needs and feedbackAbility to work autonomously and take ownership of tasks and processes, capable to handle professional situations independentlyTeam player, able to work collaboratively transversally and with front line teams with an end-to-end mindsetAbility to act as mentor, or advisor towards the medior or junior level team membersGood communication skillsAbility to think creatively, highly driven and self-motivatedDetail-oriented with strong organizational skillsStrong problem solving and analytical skillsHe/She can be involved into difficult professional, or into strategical decision preparations as advisorHe/She capable to handle sudden changes independentlyStrong stakeholder management she/he capable to collaborate with difficult stakeholders efficientlyShe/he can build up strong professional network in the organization – in case of sudden challenges the senior employee has advisors from his/her network Hands-on experience of SAP (R3/S4), SD module (advantageous)Knowledge of Microsoft Office and expertise of MS ExcelExperience with Case management toolLanguages
Fluent in English and Italian as wellWhy choose us?Bring the miracles of science to life alongside a supportive, future-focused teamDiscover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationallyEnjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impactTake good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention, and wellness programs and at least 14 weeks’ gender-neutral parental leaveFlexible home office policyJoin a great community & special event (Weekly Yoga/Pilates classes, Monthly Board Game Nights, Summer Events, Well-Being Lectures & Sport Clubs)Pursue Progress. Discover Extraordinary.
Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
Discover our Code of Conduct, that serves as the moral compass that guides us when chasing the miracles of science to improve people’s lives. Please ensure to have read this document, before applying.
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Pursue progress, discover extraordinaryBetter is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!