**Additional Information** **Job Number** 25078779 **Job Category** Sales & Marketing **Location** Aloft Chicago Mag Mile, 243 East Ontario Street, Chicago, Illinois, United States, 60611VIEW ON MAP (https://www.google.com/maps?q=Aloft%20Chicago%20Mag%20Mile%2C%20243%20East%20Ontario%20Street%2C%20Chicago%2C%20Illinois%2C%20United%20States%2C%2060611) **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Additional Information:** This hotel is owned and operated by an independent franchisee, Aloft Chicago Mag Mile. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. JOB SUMMARY/ABOUT THE ROLE The Sales Manager plays a vital role in driving revenue growth and maximizing market share for their assigned hotels. This highly visible, revenue-generating role is responsible for identifying and securing new business across all segments, with a strong focus on small business and special corporate accounts. Working closely with the Director of Sales & Marketing, the Sales Manager implements property-specific pricing strategies, uncovers new business opportunities through internal lead mining, and re-engages past clients to maintain a healthy pipeline. This position also partners with the broader Marriott sales ecosystem, including Local Sales and U.S. Account Sales/GSO teams, to ensure targeted accounts are producing and market share is growing. By aligning on competitive positioning and sales activity, the Sales Manager ensures each property remains agile and competitive within the local landscape. Leadership & Interpersonal Skills: • Leverage deployed account resources to drive business for properties for identified hotels to pull-through business to grow account share. • Participates in community and hotel networking events. • Visits neighborhood target and local small business accounts and coordinate follow up efforts. • Coordinates with Property Sales Leader to understand needs and priorities of stakeholder hotels to identify focus areas. • Works collaboratively with all sales channels (e.g. the Multi-Hotel Sales, Account Sales and Global Sales) to establish coordinated sales efforts that are complementary, and not duplicative. • Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. • Services customers to obtain and grow share of the account. • Engages in property related events that support the development of new accounts. • Performs other duties, as assigned, to meet business needs. KEY RESPONSIBILITIES Essential Functions: • Works with the Director of Sales & Marketing in identifying the top accounts of each stakeholder hotel, determining account deployment structure, identify key buyers within each account, and coordinate efforts to drive demand and pull-through business from the accounts for the stakeholder hotels. • Assist Property Sales Leader in identifying share shift targets. • Ensures effective and efficient funnel management through available systems and collaborating with Multi-Hotel Sales. • Manages daily Status Change reports to help close on hotel business. • May work with Local Sales, U.S. Account Sales/GSO teams to drive production from targeted high priority accounts including maximizing special corporate business within the represented marketplace. • Provides property support by coordination and executing property internal mining efforts to assigned hotels • Solicits new business from non-deployed small business accounts, reader boards, and leads sent through internal referral mechanisms. • Solicits potential new accounts or business opportunities by leveraging business intelligence provided by Sales & Marketing Planning and Support or other third-party data sources to generate leads. • Utilizes internal lead referral tools (e.g., eProspecting Portal) to solicit new business opportunities and contacts. • Ensure Hotel has property lead generation program to identify new business. • Re-solicits non-deployed realized opportunities, including turndowns, lost opportunities, and actualized business when appropriate. • Drives customer satisfaction through daily interactions (e.g., solicitations, re-solicitations, account calls, site inspections, new business calls, face to face activities, etc.). • Conducts customer-facing sales activities on behalf of the hotels in partnership with Property Coordinator/Resource as appropriate. (e.g., lunch and learns, social hours, company of the month activities, local industry events, Convention and Visitors Bureau (CVB) Activities, etc.). • Conducts site inspections for customer accounts as appropriate. • Maintains complete and up-to-date lead information on each account in CI/TY SFA Web and EMPOWER to verify accurate reporting and customer base information. • Qualifies and maintains customer’s long-term business potential and refers customers to market, field, hotel or national sales office, as required. • Verifies accurate and timely lead turnover to other Sales Channels and partners closely with the Multi-Hotel Sales to ensure qualified leads are entered into CI/TY SFAWeb. • Leverages MI Leads for Out of Org, Non-Deployed Accounts. • Presents stakeholder hotel benefits and features based on customer needs. • Understands and utilizes all business processes written in support of the sales organization. • Utilizes negotiation skills and creative selling abilities to uncover new business. • Uses all information systems (e.g., CI/TY SFA Web, MRDW, MarRFP-SAPP, Hoteligence, Account Relationship Management (ARM) to research the deployment and value of the accounts deemed important for stakeholder hotels. • Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand etc.) to sell effectively against the competition. • Communicate trends, opportunities, and market changes to appropriate parties, as needed. • Leverages all available sales channels, (e.g., marriott.com, group and transient intermediaries, field sales, worldwide reservation offices, etc.), to optimize sales revenues. • Understands and actively utilize company marketing initiatives/incentives to convert cold leads to warm leads. • Tracks weekly activities and relationship to revenue and room night production. • Sets day-to-day priorities to complete assigned responsibilities • Actively participates and contributes to Sales Strategy Meetings as appropriate. • Adjusts to significant variation in daily workload through independent prioritization. • Drives revenue from local non-deployed accounts for the hotels the Sales Executive represents by proactively soliciting new business from small business accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads. • Activate local tactics for deployed accounts to pull-through local buyer needs. Communicate best practices for generating creative revenue opportunities. • Performs other duties as appropriate. Guest and Talent Engagement: • Serve as a visible leader by engaging with guests, responding to their needs, and ensuring memorable experiences. • Support guest recovery efforts to address and resolve issues promptly and professionally. • Champion the hotel's commitment to a positive work environment by fostering open communication and recognizing team achievements. Operational Excellence: • Monitor and ensure compliance with health, safety, and regulatory requirements. • Support sustainability initiatives and community engagement programs to align with the hotel’s values. • Leverage technology and data to optimize operational processes and enhance guest experiences. Marginal Functions: • Maintain the hotel’s appearance, cleanliness, and operational efficiency. • Represent the hotel in external meetings, partnerships, and community events. • Perform other duties as assigned by the General Manager, Director of Sales & Marketing or Ownership. Education & Experience: • High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. Proven success in driving guest service excellence and operational efficiency. Or: • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. Strong financial acumen with experience managing budgets, forecasting, and cost controls. Preferred: • 4-year college degree; previous experience in proactive lead generation in hospitality and sales discipline; knowledge of property-specific business segments (e.g. group, catering, transient); knowledge of the hospitality industry. Physical Requirements: • Ability to work long hours, including evenings and weekends, as needed. • Medium work – must be able to lift, carry, push, or pull up to 20 pounds occasionally and 50 pounds frequently. FULL-TIME BENEFIT OVERVIEW • Compensation: Competitive salary with quarterly, yearly (up to 20%), and long-term incentive bonuses (up to 10%). • Insurance: Company-paid HMO Medical, Dental, Vision, and Life Insurance (PPO available at an additional cost) starting the 1st day of the month after 60 days of employment. Time Off: o Vacation Days: Starting at 10 days, increasing to 20 days with tenure. o Sick Days: 7 days per year. o Personal Days: 2 days per year. o Paid Holidays: 8 days per year. Additional Perks: o $100 monthly cellphone stipend. o 401(k) program with company match. o Marriott Explore Program for discounted rooms. o Flexible Spending Account (FSA) and commuter benefits. o Annual performance review with potential salary increases. The salary range for this position is $65,000 to $80,000 annually. _This company is an equal opportunity employer._ frnch1