Risk Management Services Supervising Associate

 

Location: Wrocław / Warsaw

Hybrid model: 2 days office/3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

EY Global Delivery Services means 38.000 specialists providing globally IT, HR, finance, project management and strategic business services to EY member firms. In addition, we deliver support and solutions to clients from all over the world.
EY GDS Risk Management Services (RMS) delivers a variety of compliance related processes for enabling our business to deliver seamless, consistent, high-quality client service worldwide.

The opportunity

As a Risk Manager, you will lead multiple teams within one span, overseeing approximately 50 professionals in Risk Management Services. This diverse group will consist of individuals from various service delivery areas, and you will be responsible for managing process quality, overseeing high-level process flows, and ensuring effective service delivery. You will play a crucial role in leading strategic projects across multiple locations, fostering collaboration, and driving performance against established KPIs. 
Your key responsibilities
As Team Supervisor you will be responsible for both managing process quality and people management.

Your key responsibilities

 

•    Lead and manage multiple teams within one span, ensuring alignment with organizational goals and risk management strategies.
•    Oversee and coordinate processes within Global Delivery Services (GDS) to ensure auditor independence and support audit teams effectively.
•    Foster strong relationships with global stakeholders and clients, ensuring effective communication and collaboration across various service locations.
•    Ensure comprehensive understanding of firm policies and processes, while being knowledgeable about other Quality and Risk Management areas.
•    Coach and mentor team members to foster professional development and enhance team performance.
•    Monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for the teams and assigned region, analyzing progress and implementing corrective actions as needed.
•    Assist in strategic planning by gathering and analyzing relevant business, service, and operational metrics.
•    Be responsible for resources and financial planning to ensure optimal allocation of resources and budget management.
•    Ensure smooth, high-quality service delivery to stakeholders and clients through critical process control.
•    Prepare independence compliance reports and presentations for senior leadership.
•    Handle any other ad-hoc requests as required.

 

Skills and attributes for success

•    Highly developed verbal communication skills in English.
•    Minimum of 8+ years of experience in a corporate environment, preferably in risk management, audit, or compliance.
•    1-2 years of experience in leading multiple teams.
•    Ability to lead strategic projects across locations and oversee high-level process flows.
•    Strong responsibility for service delivery and managing span KPIs.
•    Ability to work with senior management and global leadership effectively.
•    Ability to work under tight deadlines and manage workflow/priorities effectively.
•    Exceptional customer service skills, demonstrating responsiveness and commitment to quality.
•    Strong team player with the ability to prioritize tasks in a fast-paced environment.
 

What we offer

 

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations –  Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

 

•    Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

•    Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

•    Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

•    Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

 

About EY

EY | Building a better working world

 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

 

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

 

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.