Amazon.com, Inc. is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Jeff Bezos founded Amazon.com, Inc. in 1994 and launched it online in 1995. Amazon.com started as an online bookstore, but soon diversified, selling DVDs, CDs, MP3 downloads, computer software, video games, electronics, apparel, furniture, food, and toys. Amazon has established separate websites in Canada, the United Kingdom, Germany, France, Italy, Japan, and China. Today, as a market leader in online retail, Amazon product lines include Amazon.com, A9.com, IMDb, Kindle, Amazon Web Services, Alexa.com, Audible.com, A2Z Development, Alexa Internet and Endless.com.
Amazon has great opportunities for experienced leaders wishing to pursue a career in Operations Management. We know that learning through experience is what transforms talented people into great leaders. Our roles are designed to accelerate the growth of leaders through challenging field experiences that stretch individual capability. Our Operations environment presents the candidates with great challenges in dealing with front line management, and driving scalable and continuous improvements across our Fulfillment Centers, Supply Chain & Transportation execution teams.

Role and Responsibilities:

Overall, RFM will be responsible for the safety, compliance, availability, and cost of the Fleet (DSP/EDSP and IH S channel) in the region. The leader will execute the central strategy on fleet and leverage regional best practices. This person will play a central role within the larger OTR ops organization. The leader will drive four critical KRAs: 1) Suitable fleet availability & capacity, 2) fleet utilization & costs, 3) fleet Compliance, Safety & Quality and 4) STL for fleet product/ program launches & scale up. Under these work streams, RFM will also own and resolve on-ground fleet related escalation & regional payment execution. Between 2 L5s, van manager will be responsible for DSP/EDSP fleet related work for all above work streams and XPT manager will be accountable for IH S connections/ fixed fleet. In each zone RFM will initially drive standardization of ~3.5k vans in DSP/EDSP and IH S business working with ~100 partners across 200 AMZL/EDSP stations. In upcoming years, the scope will also increase as we will convert 2W network to small L3s and bring in standardization amongst IH S stores for fleet, starting with HD store deliveries. This leader will help us drive fleet availability and own strategic goal on Armada expansion for uniform fleet & driver experience. Conversion to EVs, at a zonal level for 2/3/4 Ws, will involve influencing the partners to adopt greener MOTs to convert ~50% of last mile van network to EVs by 2026 YE and 30% of biker network to EVs by 2027 YE. Under this, leader will also contribute to carbon foot print reduction. RFM will be key to drive safety tech product adoption and adherence, with a goal to run >95% compliance network on DVIC (Daily vehicle inspection checklist) and VSA (vehicle safety audits) to ensure quality of the vans. To run the network with 100% regulatory compliant fleet, is another critical area, where we have business continuity risk and is left at partners currently. Details on all work streams are as follows
1) Fleet Availability & Capacity: Under this area of work, RFM will be responsible to plan required DSP fleet count, IH S connection van counts and fixed van requirements. For EDSP as well, RFM will support fleet availability via Armada (wherever applicable) and other market providers. RFM will partner with S&OP and ops together to first plan the optimized capacity and work with business coaches & partners to ensure availability & deployments. This leader will control the ad-hoc requirements at a site level and will ensure scheduling adherence. The key responsibility of RFM will also be to drive fleet standardization on specifications, OEM, make-models etc, via van managers, which is backward from business requirement. RFM will also work for peak planning. While we will build capacity planning charter in DSP centrally, this leader will own VORR (vehicle operational readiness rate) metric goal for respective zone.
2) Fleet Utilization & Costs: RFM will monitor & drive productivities, fleet utilization for respective zones and hence will be responsible for costs associated with the fleet. The leader track daily level utilization and will partner with ops and DSPs to bridge the gaps to drive cost efficiencies. RFM will also partner with finance & central pricing leader to provide insights on region specific inputs. In the current construct, RFM will drive the compliance on nomenclature updates for mapping the right MOT and will ensure compliance on the ground. The leader will own the channel specific CPS goal for respective zone to run the fleet optimally. In addition to the cost goal, Payment execution for IH S & fixed vans will be the critical part of this charter, which will be managed by XPT manager. This will involve rate negotiations, POs, processing invoices and on time payments to the vendors.
3) Fleet Compliance, Safety & Quality: RFM will be the regional lead for health and safety of fleet. RFM will ensure vehicles are roadworthy and compliant with local regulations by performing audits and collating regional feedback through partnership with Fleet Compliance and Safety teams. Globally, as well, RFM’s key responsibility is to conduct fortnightly VSA for each vehicle mapped under them and ground the fleet in case of non-compliance. In India, we launched VSA in 2023, but till date have seen low adoption of this tech. RFM will be responsible for checking & running the quality fleet in last mile, while conducting VSAs and monitoring the vehicle health. The RFM will also be SME for telematics related dashboards for the zone and will drive actions on driver’s behaviours for safe driving. Based on legal & compliance requirements, the leader will conduct trainings & ensure adherence on roadworthy guidelines. For AMZL standard fleet/Armada RFM will work with the partners to drive on time scheduled maintenance & repairs, which can impact quality & cost both. With the upcoming stricter guidelines under motor vehicle act on vehicle fitness and specific MOT like EV related pushes, RFM will drive change management in the region on new compliance requirements.
4) STL for fleet product/ program launches & scale up: RFM will be the Single Threaded Leader for product and program launching across regions. The fleet manager will launch fleet operations initiatives and fleet-related programs. While RFM will partner with central capacity planning and fleet team to design and finalize programs and operational plans, this leader will lead the execution and set regional mechanism for effectiveness. As per currently visible programs, RFM will own the regional Armada scale-up, L3 vehicle deployments, D+D to DCD conversion, support CTO implementation, drive fleet standardization & adherence, ensure MOT nomenclature compliance and sustainability related goals.
5) Change Management & on-ground trainings: We are currently at a safety tech parity of 23%, vs we plan to go to 77% in next three years. In addition, we plan to change our ways of working to move to centrally plan the routes via CTO and assign capacities based on ECP (enhanced capacity planning) mechanism. We also plan to drive standard fleet to optimize our productivities and move away from region specific rate cards/ customization. All these changes require strong change management and working closely with ops & partners to drive adoption and adherence. RFM will support launching of the SOPs and train on-ground teams to run the fleet effectively.
6) Fleet related escalation management & on-ground support: RFM will be the first point of contact for partners and station teams for fleet related concerns. To drive smooth connects, RFM is expected to create and set up mechanism to track and monitor key metrics and deep dive & conduct required business reviews with DSPs/ops leaders.