At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life** We’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care, and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide. The S&C Quality Supervisor is an experienced Quality professional, responsible for the oversight and ownership of the Service and Capabilities (S&C) team’s process performance; continuously achieving KPIs in compliance with requirements and regulations. This supervisor provides day-to-day work directions for the team, focused on maintaining steady workflow, resource allocation and productivity while also spending a portion of time executing individual tasks within the process. This team leader is also an instrumental contributor for strategic process improvement initiatives. It is a strong project coordinator /operational efficiency and can influence internal and external stakeholders to remove roadblocks and achieve overall S&C strategic goals. This will be a remote position based in Colombia. Service and Capabilities Team current scope of work: • Complaint Handling Return • Product Hold Order (PHO) • Non- Conforming (NC) • MPS Support **Responsibilities may include the following and other duties may be assigned:** + Oversight and ownership of Service and Capabilities (S&C) team’s process performance; continuously achieving KPIs in compliance with requirements and regulations + Establish performance objectives for the team and oversee their implementation through operational meetings and other monitoring tools + Organize and maintain team’s work allocation and priorities to ensure process performance continuously achieving KPIs + Proactively monitor and analyse process performance metrics to identify trends, detect deviations, and proactively implement corrective actions to ensure operational efficiency. / Using MPS to drive teams’ performance and guide improvement + Mange processes escalations support root cause analysis and efficient solution to problems. + Demonstrate strong stakeholder management, influencing results and removing barriers to process execution + Supervise and mentor S&C team, providing guidance and support to ensure high performance and professional development + Provide inspirational leadership by defining and implementing initiatives that foster a strong team culture, as demonstrated through organizational indicators such as ethics, inclusion, and Put Patient First (PPF) + Work closely with other departments such Global Regions Quality, Global Supply Chain and operations to ensure adequate alignment of work and collaborative approach to problem solving and/or improvement initiatives + Lead or collaborate with tactical, operational and strategic process improvement initiatives + Keep leadership informed about team performance and culture by providing regular updates + Support Audit processes **Required Knowledge and Experience:** + Bachelor’s degree + Five years of experience working with Quality Management systems, preferably in the medical device industry + Proven experience as supervisor or relevant role + Fluent in English + Good understanding of GDP and its implementation + Knowledge of Complaint Handling, Product Hold Order and Non-conforming processes strongly desired + Project management or coordination working experience Knowledge or experience in Operations/ Supply Chain; Working knowledge of ISO13485; DMAIC and Lean Sigma knowledge; SAP, Trackwise; Fluent in Portuguese; ISO13485 certified auditor is advantageous **Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  **Benefits & Compensation** **Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). **About Medtronic** We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com) We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. **We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. **We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. **This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will… + **Build** a better future, amplifying your impact on the causes that matter to you and the world + **Grow** a career reflective of your passion and abilities + **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: **Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. **Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. **Better outcomes for our world** . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. **Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) . For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email AskHR@medtronic.com To request removal of your personal information from our systems please email RS.HRCompliance@medtronic.com