Job Title:

Quality Analyst in Brno

Job Description

The Quality Evaluator is a temporary assignment or training role (aligned w/the Agent CL11) responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards and providing insight to customers to contribute to program performance improvements.

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Essential responsabilities

Monitor, evaluate and / or audit a sampling of inbound and/or outbound calls and other contact methods including chat and emailMeet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practicesMaintain strong program knowledge base; basic understanding of client products, services and/or program strategiesParticipate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners);   Complete phone time to keep current on programs (as applicable)Contribute to maintaining forms and legends documentsSupport management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals

What you can expect from us

Work from our new office in BrnoNormal business working hoursSnacks at the workplace - fruit, cerealsTeambuilding activities: summer and Christmas festivities, monthly games and competitions, wellbeing workshops and moreOpportunity to start your career in an international environmentComprehensive induction training (fully paid)Ongoing training and upskilling programmes through Concentrix UniversityProfessional development programs and career navigation to support your career growth

Information about the selection procedure

Accessibility to Brno is a prerequisite, as the work takes place in our officesFluent Czech and English is a prerequisite

Personality Requirements and Skills:

Detail-oriented.Ability to multi-task and meet timelines on deliverables.Proficient in  Microsoft Office.Effective communication skills, both written and verbal.Sense of professionalism and ability to develop good relationships    Czech proficiency (C2 level) and English advanced (minimum B2 level)

Working model : on-site

Location : Brno, Czech Republic (please be advised that the location is Brno, not Prague)

C​oncentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

CZE Prague - Vyskocilova 1481/4 (9th floor)

Language Requirements:

Czech (Required), English (Required)

Time Type:

Full time2026-06-02

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